IRD Captain / Supervisor

Job Overview

We are looking for a dedicated and service-oriented IRD Captain / Supervisor to join our Food & Beverage team. The successful candidate will be responsible for supervising the daily operations of In-Room Dining (IRD), ensuring efficient order handling, timely delivery, excellent guest service, and compliance with hotel standards.

Key Responsibilities

• Supervise and coordinate the daily operations of the In-Room Dining team.
• Monitor incoming room-service orders and ensure accurate and timely preparation and delivery.
• Assign duties and supervise IRD attendants, order takers, and service staff.
• Ensure proper presentation, quality, and temperature of food and beverages before delivery.
• Maintain high standards of guest service and respond professionally to guest requests and concerns.
• Coordinate closely with the Kitchen, Front Office, Housekeeping, and other hotel departments.
• Check IRD equipment, trays, trolleys, and service areas to ensure cleanliness and proper functionality.
• Monitor the timely clearing of trays and trolleys from guest rooms and corridors.
• Handle guest complaints and service recovery in accordance with hotel policies.
• Monitor inventory and ensure proper handling and storage of IRD operating supplies.
• Conduct staff briefings and provide coaching and guidance to team members.
• Ensure compliance with hotel policies, food safety standards, sanitation requirements, and workplace procedures.
• Prepare and maintain operational reports as required by management.
• Assist the F&B management team with training, performance monitoring, and other operational duties.

Qualifications

• Previous experience in In-Room Dining, Room Service, Restaurant, or Hotel Food & Beverage operations.
• Previous supervisory or team-lead experience is preferred.
• Good knowledge of food and beverage service standards.
• Excellent communication and guest-service skills.
• Strong leadership, organization, and problem-solving abilities.
• Able to work under pressure in a fast-paced hotel environment.
• Flexible to work on weekends, holidays, and shifting schedules.
• Professional appearance and positive attitude.
• Knowledge of hotel POS/order-taking systems is an advantage.