IRD Server/Busser

Organization- Thompson Central Park New York Summary Description - External

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. In Room Dining Servers are responsible for presenting guest food and beverage preferences timely and to temperature. Servers engage in casual conversation and enhance the experience by their style and service attributes. Other duties include general in room dining preparation, removal of serving trays, and maintaining a sanitary environment.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsible for set up and breakdown of orders and ensures a proper and efficient deliver to guest rooms or suites (for meeting in suites). The server/busser is also accountable for ensuring hallways are kept free of tables, trays and other service equipment. Must perform all other related duties as directed.

Job Duties:

Guest Relations:

• Sets up tables/trays with linen, silverware, napkins and all other mise en place.
• Ensure orders reflect department standards, i.e.: tray/table set up and food presentation prior to leaving department.
• Records server number on guest check.
• Acknowledges guests with appropriate warmth and LPM greeting.
• Follows up on guest request(s).
• Follow department standards when entering guest room
• Have knowledge of food preparation to respond to guest inquiry.
• Properly set up table/food in guest rooms, pursuant to department standards. Break down when notified by guest
• Set up and break down meeting in suite as notated on BEO. Replenish items as necessary.
• Other related duties as noted

Food Service:

• Set up and stock service area with proper supplies and equipment, such as condiments, napkins, glassware, silverware and flatware.
• Pick up and store necessary items for service, such as: pastries, butter, juices and milks
• Stock fridge with beverages
• Pick up food orders from kitchen, prior to delivery, review order against check to ensure presentation correct and matches guest request.
• Maintain open communication with kitchen staff at all times, ensuring guest requests are met.
• Prepare made-to-order beverage orders, such as coffee, hot chocolate, milk shakes, juices and alcoholic beverages, etc. Prepare bread orders.
• Deliver amenities on scheduled days.
• Pick up and store food, general and beverage requisitions.
• Follow up on requisitions as directed.
• Organize work area including storage cabinets to keep accurate inventory.
• Other related duties as noted.

Cleaning Responsibilities:

• Cleans work area including, but not limited to: espresso machine, shelves and countertops. Use clean as you go method.
• Return and break down all trays/tables collected from guest hallways and service landings during food deliveries and at schedule times.
• Return dirty linen to housekeeping and pick up clean line for service.
• Ensure sugar, salt/pepper and other condiments are maintained, cleaned and ready to be sued for next shift.
• Polish silverware and other necessary service equipment
• Ensure all items for trays are set and stocked for next shift (side work must be completed by end of the shift) i.e.: napkins, salt and pepper shakes, silverware and other service equipment.
• Other related duties as noted.

Qualifications

• High School Diploma.
• Fluency in English.
• Other physical Abilities
• Push, pull, lift, and carry in excess of 40 lbs.
• Walk, stand, and bend for long periods of time.

Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.)

• Follow instructions.
• Follow Meridien grooming standards.
• Sensitivity to working in a multi cultural environment

Creativity (Measuring aspects of innovation, creativity and curiosity.)

Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.)

Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)

Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.)

• Perform basic mathematical computations and complete standard forms.

Service Orientation (Measuring concerns for guest or customer satisfactions.)

• Adhere to Thompson Central Park guest relations standards.
• Respond to guests in polite, tactful, and courteous manner.
• Basic drinks and glassware.
• Wine and liquor service.
• Serve food and beverages according to standard set procedure.
• Communicate effectively verbally and in writing.
• Use tact and show enthusiasm.

Self-Efficacy (Measuring aspects of confidence, independence, and self-direction.)

• Work under minimal supervision and meet productivity rates.

Salary Range: $17.2491 - $22.9988 per hour

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.