ISCO D1

A key leadership role within the organization responsible for overseeing and managing relationship with Stakeholders and daily operations. Responsible for delivering timely and high-quality procurement processes service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activities, identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency.

Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Job Description - Grade Specific

Role OverviewGuides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Addresses business needs to service delivery teams for execution

Demonstrates and promotes organizational vision and values

Acts as a strategic stakeholders partner and enabler

Engages and influences cross functional key stakeholders, understanding their needs and adjusting operating mode prudently

Concentrates on budget optimization

Ensures service delivery activities comply with procedures, policies, laws and regulations

Promotes and actively participates in cross regional exchange of knowledge, best practices and enhancements

Has deep knowledge of Procure to Pay P2P end to end process

Provides support and mentorship to more junior service delivery teams

Drives improvement initiativesorchange management to achieve overall Team efficiency

Drivesorsupports transformation initiatives

General Responsibilities or AccountabilitiesLeads and supervises service delivery professionals, acting as a people manager to foster a collaborative and high performing team

Provides training path to the team, promoting enhanced understanding of complete functional solution

Develops operational strategy in compliance with the Group and supports the country needs

Formulates operational objectives aligned with organizational goals

Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes

Establishes and reports teams performance metrics

Follows globalorregional KPIs and regularly evaluates the teams performance against benchmarks

Establishes escalation management process

Handles complex and sensitive inquiriesorescalations demonstrating professionalism, competence, and client centricity

Accountable for development and implementation of operational procedures

Enforces all procurement policies, relevant procedures and compliance processes

Develops and maintains strong relationships with key StakeholdersorClientsManages budget reviews and reports cost plans to upper management

Ensures cross regional cooperation to keep operations aligned

Provides guidance to the teams and promotes a collaborative working culture

Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness

Partners with cross functional teams to improve tools and systems in use

Actively drivesorsupports transformation projects acting as an operational Subject Matter Experts