ISL Community Manager

Job Summary

We are seeking an experienced and compassionate ISL Community Manager to lead and oversee the operations of our independent supportive living homes. This energetic professional will be responsible for fostering a warm, engaging environment that promotes individuals well-being, dignity, and independence. The ideal candidate will bring strong leadership skills, extensive experience in residential care settings, and a passion for enhancing the quality of life for individuals living with developmental disabilities . This role offers an exciting opportunity to manage care teams, ensure compliance with health regulations, and create a vibrant community where individuals thrive.

Duties

• The Community Manager is responsible for overseeing residential and community-based services provided through programs funded or regulated by the Missouri Department of Mental Health (DMH), including Individualized Supported Living (ISL) and similar residential service models. The manager ensures homes, staff, and documentation remain compliant with DMH regulations while maintaining quality care for individuals served.
• Lead and supervise direct support professionals to deliver exceptional residential support.
• Oversee medication administration processes ensuring safety, accuracy, and compliance with healthcare regulations.
• Applicants MUST have direct experience working in programs regulated by the Department of Mental Health (DMH), such as ISL or similar residential programs. This position requires a manager who understands DMH compliance standards, documentation requirements, and residential operations.
• The Community Manager has on-call responsibilities for ensuring continuity of care, adequate staffing, and timely resolution of operational issues outside of routine administrative hours. The assigned on-call manager must remain available and responsive throughout the designated on-call period.
• Ensure Individual Support Plans (ISP) are implemented properly
• Provide staff training, coaching, and performance guidance
• Address staff performance issues and implement disciplinary action when necessary

Minimum Qualifications

• Minimum 6 years experience working within DMH programs
• Minimum 3 years experience in a management or supervisory role within DMH services
• Preferably a Bachelor’s Degree in Human Services, Social Work, Psychology, or related field
• Experience supervising House Supervisors and Direct Support Professionals
• Ability to conduct residential audits and compliance reviews
• Typing ability of approximately 35–40 words per minute
• Valid driver's license
• Active car insurance

Skills

• The ability to multi-task in high pressure environments
• Proven leadership in supervising multidisciplinary teams within healthcare or residential care settings.
• Proficiency in Microsoft Office Suite for documentation, reporting, and communication purposes.
• Familiarity with disability services experience and working with individuals with developmental disabilities..
• Excellent communication skills to effectively coordinate with staff, individuals’ families, healthcare professionals, and regulatory bodies.
• Ability to manage operations efficiently while maintaining a compassionate approach to senior care.
• Applicants must demonstrate proficiency in Microsoft Office applications, including Microsoft Word, Excel, Outlook, and other Microsoft 365 tools. Candidates should be able to create and format professional documents, manage spreadsheets, organize electronic records, communicate through email, and perform routine administrative tasks efficiently.

Professional Expectations

This leadership role requires strong organizational skills, attention to detail, and the ability to maintain compliance within residential programs serving individuals with developmental disabilities. The manager must demonstrate professionalism, accountability, and the ability to support staff while ensuring quality services are delivered to individuals served.

• Join us as an ISL Community Manager if you are passionate about making a meaningful difference in seniors’ lives through dedicated leadership and compassionate service!

Pay: $50,000.00 - $55,000.00 per year

Application Question(s):

• Do you have a Drivers License, Reliable Vehicle and Vehicle Insurance

Experience:

• Residential Management : 3 years (Required)

Work Location: In person