OneAPPS Consulting

OneAPPS Consulting (<a href="http://www.oneapps.com" rel="nofollow noopener" target="_blank">www.oneapps.com</a>) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Job Title: ISM Technician
Location: London - Canary Wharf
Job Description:
<ul>
<li>Actively monitoring the ticket queue and managing requests through to completion.</li>
<li>Housekeeping on IT rooms. Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/deskphone/headset/webcam).</li>
<li>Supports hardware decommissioning events.</li>
<li>Supports business moves / changes – ensure involvement in early stages of planning.</li>
<li>Setup and installation of temporary training rooms / office wide events – expos.</li>
<li>Supports work from home hardware requests.</li>
<li>Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.</li>
<li>Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.</li>
<li>Perform basic troubleshooting, system upgrades and replacements for employees.</li>
<li>Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.</li>
<li>Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.</li>
<li>Will be required to work outside Business Hours and participate in additional weekend work.</li>
<li>Image/re-image computers, configure IP, phones and mobile phones.</li>
<li>Hardware inventory management ensuring stock levels are constantly monitored.</li>
<li>Hardware request and receipt through our internal ordering system.</li>
<li>Manage/oversee Housekeeping on IT rooms</li>
<li>Managing escalations through to conclusion.</li>
<li>Manage client expectations.</li>
<li>Comms room patching.</li>
<li>Evaluate user requests and requirements and recommend effective technological solutions.</li>
<li>Work across lines of service to ensure a coordinated approach to providing support for the customer.</li>
<li>Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.</li>
<li>Manage/oversee hardware decommissioning events</li>
<li>Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.</li>
</ul>
Attribute:
<ul>
<li>Ability to work well under pressure and to tight timescales.</li>
<li>Strong organizational and problem-solving skills Knowledge of Windows operating system, applications, and computer hardware.</li>
<li>Experience usingticket management system (currently Servicenow).</li>
<li>An understanding of ITIL service support and delivery disciplines and methodologies.</li>
<li>Focus on customer service.</li>
<li>Follow processes and procedures.</li>
<li>Proven ability to work independently with little supervision as well as in a team environment.</li>
<li>Excellent communication, interpersonal and customer care skills.</li>
<li>Interacting with other support groups across multiple platforms.</li>
<li>Technical grasp of strategic platforms such as Microsoft, networks and security, WAN, LAN.</li>
<li>Experience in the financial industry.</li>
</ul>
If this role sounds like you, we invite you to apply. Thanks.

ISM Technician

ISM Technician

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