Isom Associate

ASSOCIATE

POSITION SUMMARY

Sales associates work in support of the store management to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping, and other sales floor related functions. To include Food Service Associate Essential Functions as described in the Food Service Associate Job Description.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Greet customers with specified company greeting and give all customers prompt and courteous service in a friendly manner.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
• Maintain knowledge of current promotions.
• Receive and process cash or credit card payment. Operate Point of Sale machines.
• Watch for and recognize security risks and thefts by customers, employees and vendors and know how to prevent or handle within existing company policy. Protect company assets at all times.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Clean shelves, counters, and tables. Maintain cleanliness and stock supplies in restrooms.
• Follow correct vendor check-in procedure as directed by company policy.
• Perform cigarette counts and maintain logs as directed by management.
• Maintain correct cash levels in register and make timely cash drop per company policy and procedure.
• Follow all safety procedures as directed by company policy.
• Obtain, use and wear company approved safety equipment and apparel as directed by company policy.
• Comply with laws and policies related to tobacco and alcohol sales.
• Maintain fueling area with a focus on safety and customer service.
• Insure the proper execution of all gasoline marketing programs.
• Complete gasoline housekeeping functions, including cleaning, dusting, sweeping and emptying trash.
• Replenish gasoline/fueling pump island supplies to insure in stock conditions at all times.
• Properly clean equipment and maintain stock levels in the beverage area.
• Report low stock levels to Food Service Staff.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: No prior experience necessary

Computer Skills: Basic keyboarding and computer skills desired but not necessary

Certifications & Licenses: None

Other Requirements: Must have the ability to read and write fluent English and to speak effectively before customers and employees. Must be 18 years old. In accordance with state law, employees working in stores selling alcoholic beverages must be at least 21 years old.