ISR

ISR (2025-1075)

Role Overview

• The Inside Sales Representative plays a vital role in driving company revenue by connecting with customers, identifying opportunities, and guiding them through service and system purchase decisions. You’ll engage customers through outbound calls, emails, and texts, ensuring they receive a 5-star experience from the first contact to the final sale. This role requires a results-driven, detail-oriented professional who thrives in a fast-paced, team-oriented environment and enjoys helping customers find the right solutions for their home comfort needs.
• You’ll work closely with field technicians, installers, and the service team to uncover sales opportunities, assist with follow-ups, and maintain strong customer relationships that reflect our company’s values and commitment to service excellence.

What You Bring

• Minimum of two years in inside sales or customer service, preferably in the HVAC, plumbing, electrical, or home services industry.
• Excellent verbal and written communication skills, with the ability to clearly explain products, services, and processes to customers.
• Proven ability to meet or exceed sales targets through effective communication and relationship-building.
• Proficiency with Microsoft Office and CRM systems (Salesforce experience a plus).
• Strong organizational skills with attention to detail and accuracy in data entry.
• Ability to work collaboratively with technicians, installers, and customer service teams to ensure a smooth sales process.
• Results-driven mindset with a proactive approach to customer engagement and problem solving.
• Ability to multitask effectively in a fast-paced environment while maintaining a high level of professionalism.

Key Responsibilities

• Build rapport and establish lasting relationships with customers to understand their needs and recommend appropriate products or services.
• Conduct outbound outreach to follow up on leads, open estimates, canceled jobs, and completed jobs for potential service opportunities.
• Assist service technicians in offering additional services or system replacements while they are in the customer’s home.
• Create, maintain, and update a customer database within CRM or Excel with complete and accurate information.
• Serve as the main point of contact and liaison between clients and internal teams to ensure clear and timely communication.
• Receive and book new leads, explain company processes to new customers, and offer additional products or add-ons.
• Collaborate with sales and service teams to meet and exceed individual and team sales goals.
• Attend and participate in meetings and training sessions to strengthen product knowledge and sales skills.
• Track sales activities, manage follow-up schedules, and escalate customer concerns as needed to maintain satisfaction.

Licenses & Certifications