Issue Management Analyst

Who you are

• Strong analytical skills with the ability to review, organise and interpret large volumes of information
• Excellent attention to detail and a strong focus on data quality, accuracy and completeness
• Good Microsoft Excel skills, including the ability to maintain trackers, analyse data and support reporting outputs
• Strong organisational and planning skills, with the ability to manage multiple deadlines and follow up on actions
• Clear written and verbal communication skills, including the ability to summarise information accurately and professionally
• Ability to work with stakeholders across different teams and levels of seniority to gather updates and resolve queries
• Comfortable working with structured processes, governance routines and control requirements
• Proactive mindset, with the ability to identify gaps, ask questions and escalate issues appropriately
• Ability to operate in a fast-paced environment while maintaining accuracy and delivery discipline
• Experience in issue management, operational risk, governance, controls, audit support or management information production
• Familiarity with MetricStream, Jira or similar workflow, risk, issue or governance tools
• Understanding of risk and control concepts, including remediation planning, control weaknesses and closure evidence
• Experience supporting governance forums, including meeting packs, action logs and reporting
• Experience within financial services, market infrastructure, index, benchmark, data or analytics businesses
• Awareness of regulated environments and the importance of clear evidence, audit trails and defensible documentation

What the job involves

• FTSE Russell is seeking an organised, detail-focused and analytically minded Issue Management Analyst to support the operation of the first-line Issue Management framework across the global business
• This role will provide core execution support across the issue lifecycle, helping to ensure that issues are accurately recorded, appropriately tracked, well evidenced and subject to timely follow-up
• The role is central to maintaining high-quality issue data, supporting governance routines, and enabling clear management information on issue health, remediation progress, ageing and emerging risk themes
• Can you
• Working as part of the 1LOD Risk & Control function, the Analyst will support the consistent application of Issue Management procedures and controls in line with LSEG standards
• The role will work closely with Issue Owners, Action Owners, Risk & Control colleagues and governance stakeholders to help ensure that issue records are complete, remediation actions are visible, and closure evidence is captured in a clear and audit-ready manner
• This is an excellent opportunity for someone looking to build experience in operational risk, issue management, control environments and governance within a regulated financial services and market infrastructure business
• Issue Management Lifecycle Support:
• Support the day-to-day operation of the Issue Management framework, including issue creation, tracking, remediation monitoring and closure preparation
• Maintain accurate and complete issue records, ensuring key fields, ownership, ratings, dates, action plans and closure evidence are consistently captured
• Assist with the triage and quality review of new and existing issues to ensure records meet required procedural and data quality standards
• Track remediation actions and follow up with Issue Owners and Action Owners to support timely delivery and escalation of overdue items
• Monitor issue ageing, due dates, delivery milestones and closure readiness, highlighting exceptions or emerging concerns to senior colleagues
• Support the preparation of issue closure packs, including checking that evidence is complete, clearly referenced and aligned to agreed closure criteria
• Help identify inconsistencies, gaps or incomplete information within issue records and work with stakeholders to resolve them
• Data Quality, Reporting and Management Information:
• Perform regular data quality checks across issue management records, identifying missing fields, inconsistent ratings, unclear ownership or outdated action plans
• Support production of routine Issue Management MI, including issue volumes, ageing, remediation status, overdue actions, closure trends and risk themes
• Assist with analysis of issue trends, hotspots and systemic drivers to support better understanding of the risk and control environment
• Help maintain dashboards, trackers and reporting packs used for governance forums and senior management updates
• Ensure reporting outputs are accurate, reconciled and produced in line with agreed timelines and standards
• Support continuous improvement of issue data quality, reporting definitions and MI production processes
• Governance and Stakeholder Support:
• Support preparation for Issue Management governance meetings, including agenda preparation, meeting packs, action logs and follow-up tracking
• Capture and maintain clear records of decisions, escalations and actions arising from governance forums
• Liaise with Issue Owners, Action Owners and Risk & Control colleagues to gather updates, clarify remediation progress and support issue lifecycle discipline
• Escalate data quality concerns, overdue actions or unclear ownership to senior team members in a timely and structured way
• Support engagement with second line Risk, Compliance, Internal Audit and other stakeholders by helping to provide clear, accurate and well-organised issue information
• Control, Risk and Process Discipline:
• Support the application of Issue Management procedures, controls and standards across FTSE Russell
• Contribute to the maintenance of audit-ready records and evidence to support internal review, control testing and regulatory scrutiny
• Help identify opportunities to simplify, standardise and improve issue management processes
• Support alignment between issue records, incidents, controls, RCSA outcomes and remediation activity where relevant
• Promote strong risk culture behaviours through attention to detail, transparency, timely escalation and disciplined follow-through