IT 1 - Systems Support Specialist I

POSITION TITLE: IT 1 - Systems Support Specialist

STATUS: 8-hours per day; 260-days; Non-Exempt

PAY CATEGORY: IT 1

REPORTS TO: Director of Technology

POSITION SUMMARY: An IT 1 - Systems Support Specialist provides internal support for employees and students. Candidates should have a mix of technical and customer service skills, and be passionate about helping people. Fox C-6 supports Chromebooks, PCs, Apple devices, printers, faxes, copiers, etc.

BASIC FUNCTIONS/RESPONSIBILITIES:

• Diagnose, repair, install and configure desktop/laptop/printer/copier hardware and software.
• Follow up on outstanding requests and ensure timely resolution.
• Manage and monitor internal assets to ensure accurate inventory records.
• Provides maintenance, investigation, diagnostic testing and repair of infrastructure.
• Routine maintenance of software and hardware.
• Device-level testing support.
• Document, prioritize and track the progress of service requests.
• Troubleshoot problems over the phone and remotely assist staff as needed
• Lifting, moving devices such as printers, computers and servers up to 100lbs.
• Assist IT 2 staff members as needed.
• Other duties as assigned.

WORK ENVIRONMENT:
The work setting involves performance in an environment with various levels of staff to supervise and the accomplishment of tasks that are often interrupted by persons with special and/or immediate needs. The employee must be able to regularly work non-traditional hours, including evenings and weekends. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and utilize manual dexterity. The employee is occasionally required to reach with hands and arms, to stoop, kneel, crouch, or crawl, and to lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, the ability to adjust focus, and depth perception. The employee must independently transport him/herself to various sites in the District as well as other sites out of the District for various types of meetings and events.

The Fox C-6 School District is an Equal Opportunity Employer.