IT Account Manager

Build and lead the Brazil capability as an extended arm of a Global Capability Centre (GCC). This role combines IT Account Management, development management, delivery service, business analysis and location leadership. The incumbent will become the primary point of contact in Brazil, translate local demand into executable initiatives, govern delivery, identify opportunities and progressively expand the scope and capability of the team.

Responsabilities:

Define a practical Brazil location strategy aligned with the GCC and global leadership.

Become the trusted SPOC for technology demand, delivery, vendors, escalations and leadership communication in Brazil.

Create an opportunity pipeline and convert qualified opportunities into approved initiatives or services

. Expand the local portfolio and team capability through structured transitions, new scope and sustainable ownership

. Deliver programmes with control over outcomes, scope, schedule, budget, risks, dependencies, quality and adoption.

Perform hands-on BA work where needed and establish a repeatable operating rhythm across Brazil.

.Own the Brazil location roadmap, demand themes, target services, capability gaps, sourcing options and transition waves.

Build relationships with Brazilian functions and continuously identify pain points, unmet demand, process inefficiencies and digital opportunities

. Assess opportunities for value, strategic fit, technical feasibility, risk and capability readiness; prepare business cases and recommendations.

Lead intake, prioritisation, governance, status communication and escalation with the GCC and global leadership.

Translate business needs into charters, process maps, epics, user stories, functional requirements, acceptance criteria and delivery plans.

Create integrated plans covering resources, budgets, RAID items, dependencies, vendors, change control and executive decisions.

Coordinate custom application, integration, data, infrastructure, security, testing and change teams.

Technology and solution landscape:

Strong understanding of custom application delivery using Java or the .NET ecosystem.

Working knowledge of modern front-end engineering in custom applications

. Ability to discuss APIs, integrations, data flows, non-functional requirements, DevSecOps, cloud deployment, testing and application support with technical teams.

Experience across the software lifecycle from discovery and estimation through engineering, release, stabilisation and continuous improvement.

Minimum requirements

10+ years across programme/project management, business analysis, technology delivery or capability leadership.

Evidence of combining full programme ownership with genuine, hands-on business analysis.

Experience leading distributed teams across business, engineering, vendors and executives.

Demonstrated ability to identify opportunities, shape scope, build a case for change and move demand into delivery.

Strong governance, planning, financial tracking, RAID, change control, facilitation and executive communication.

Fluent Portuguese and professional English;

Job Type: Full-time

Pay: R$20,000.00 - R$25,000.00 per month

Work Location: Remote