IT Account Manager — Manufacturing Solutions

TELLEQT develops enterprise technology and AI solutions for manufacturing customers, helping them digitalize and optimize production processes.

We are looking for a Thai- and English-speaking IT Account Manager to work closely with our manufacturing customers, understand their business needs, and grow existing accounts through additional solutions, projects, and commercial opportunities.

You will own the commercial and relationship side of the account while working closely with our product, delivery, and technical teams responsible for solution implementation. The role involves regular work at customer sites in Bangkok.

Responsibilities

• Own day-to-day relationships with existing customers and build strong connections with key business and technical stakeholders.
• Gather and clarify business requirements, feature requests, and priorities together with Business Analysts and Technical Leads.
• Lead change request discussions, coordinating scope, estimates, pricing, and timelines with internal teams and driving customer approval.
• Identify upsell opportunities and new projects within existing accounts; develop commercial proposals and drive commercial discussions.
• Maintain clear alignment between customers and delivery teams on scope, commitments, expectations, timelines, and open issues.

Requirements

• Fluent Thai and English are required, along with strong communication and negotiation skills.
• Experience in IT account management, solution sales, or another customer-facing technology role with commercial responsibilities.
• Ability to translate customer needs into clear, actionable requirements and business opportunities.
• Understanding of manufacturing operations and enterprise IT environments.
• Experience with SAP, MES, ERP, production systems, or digital transformation projects is a strong advantage.
• Currently based in Bangkok or able to work regularly on-site at customer locations in Bangkok.