IT Account Manager/ Project Coordinator

Job Summary

We are seeking an organized and proactive IT Account Manager to support the successful delivery of multiple IT projects from initiation through implementation and post-deployment support. The role will serve as a key liaison between clients, internal technical teams, vendors, and project stakeholders, ensuring that project requirements, timelines, deliverables, and expectations are effectively managed. The ideal candidate has strong coordination, communication, documentation, and stakeholder management skills, with experience supporting software development, IT infrastructure, or system implementation projects.

Generic Responsibilities:

• Serve as the primary point of contact and liaison between clients, internal teams, vendors, and project stakeholders.
• Coordinate multiple IT projects throughout the project lifecycle, from initiation and planning to implementation, deployment, and post-production support.
• Gather, clarify, analyze, and document client requirements, project scope, objectives, timelines, milestones, and deliverables.
• Develop and maintain project plans, schedules, action items, and delivery trackers to ensure projects remain on track.
• Monitor project progress, milestones, resource allocation, timelines, budgets, and overall delivery status.
• Coordinate with technical teams, developers, infrastructure teams, QA, business users, and other stakeholders to ensure timely completion of project deliverables.
• Schedule, organize, and facilitate project meetings, status reviews, stakeholder discussions, and client presentations.
• Prepare and maintain project documentation, status reports, meeting minutes, project dashboards, action logs, and other project governance materials.
• Identify, track, and escalate project risks, issues, dependencies, blockers, and change requests to the appropriate stakeholders.
• Follow up on action items and ensure timely resolution of outstanding project issues and dependencies.
• Manage client expectations through regular communication, progress updates, and proactive issue management.
• Coordinate project changes and ensure that scope, timelines, resources, and deliverables are properly documented and communicated.
• Support UAT, implementation, deployment, transition, and post-deployment activities as required.
• Ensure projects adhere to established project management methodologies, governance standards, quality processes, and organizational policies.
• Maintain accurate project records and ensure that project documentation is complete and up to date.
• Identify opportunities for process improvement, delivery optimization, and enhanced customer satisfaction.
• Support project managers and delivery leads in ensuring projects are completed within agreed scope, schedule, budget, and quality expectations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
• At least 2–3 years of experience in IT project coordination, project management, PMO, account management, client services, or a related role.
• Experience supporting or coordinating software development, IT infrastructure, system implementation, or technology projects.
• Working knowledge of Agile, Scrum, Waterfall, or Hybrid project management methodologies.
• Experience working with cross-functional technical and business teams.
• Strong understanding of project planning, scheduling, documentation, and reporting.
• Strong stakeholder management and client relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational, planning, analytical, and time-management skills.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced IT environment.
• Strong attention to detail and ability to proactively follow up on tasks, risks, issues, and dependencies.

Work Location: In person