IT Admin & Operations Assistant

Key Responsibilities

1. IT Support & Data Administration (Directly Supporting IT Head)

• Data Processing & Entry: Accurately enter, update, and clean dataset records, inventory logs, and operational reports as directed by the Head of IT.
• IT Asset & Inventory Management: Maintain accurate logs of company IT assets (laptops, monitors, mobile devices, licenses) and manage setup/collection of hardware.
• Basic User Support & Triage: Act as the first point of contact for basic staff IT queries (e.g., password resets, printer issues, peripheral setup) and escalate complex technical issues to the Head of IT.
• Documentation & Records: Assist in documenting IT protocols, vendor invoices, user access logs, and data backups while ensuring strict confidentiality.

2. Operations, Errands & Dispatch Duties

• Deliveries & Pickups: Deliver documents, hardware, and company goods to clients, panel vendors, branch locations, or secondary facilities.
• External Errands: Perform routine official tasks such as bank visit, post office runs, and document submissions or pick-ups.
• Office & IT Supply Logistics: Track and restock office and IT supplies; receive incoming shipments, unpack hardware, and assist with physical moving/setup of office equipment.
• General Departmental Support: Assist the Head of IT with ad-hoc physical and administrative tasks to ensure smooth day-to-day operations.

Technical Skills:

• Proficient in Microsoft Excel / Google Sheets and basic computer troubleshooting.
• Familiarity with general IT equipment (routers, printers, desktop/laptop setups).
• Licensing & Mobility: Valid driver’s/rider’s license with a clean driving record and a reliable mode of transport.

Key Attributes:

• High level of integrity and accuracy when handling sensitive company data.
• Strong time-management skills to juggle computer-based tasks with outdoor errands.
• Proactive, clear communication skills, and ability to follow instructions closely.