IT Admin Assistant

Job Summary

We are seeking a proactive and detail-oriented IT Admin Assistant to join our team based at Goonhilly Earth Station. In this role, you will provide essential administrative support to our IT department, ensuring smooth daily operations and efficient management of technical resources. Your enthusiasm for technology, combined with strong organisational skills, will help us maintain a well-functioning IT environment that supports our company's growth and innovation. This position offers an exciting opportunity to develop your administrative and technical skills within a collaborative setting.

Responsibilities

• Supporting the IT helpdesk and developing confidence in resolving user requests and technical issues
• Assisting with day-to-day IT administration under the guidance of experienced team members
• Working with the wider IT team on system optimisation, security and service improvements
• Helping to develop the company intranet and collaboration tools using SharePoint and Teams
• Contributing ideas to improve IT processes and procedures
• Supporting the setup of user accounts and equipment

Following induction and as skills and experience develop, additional duties will include:

• Assisting with the monitoring and support of IT, OT and IoT systems
• Helping to maintain computers, servers and related IT hardware
• Providing friendly, hands-on support to staff with the installation, configuration and use of hardware and software
• Creating and maintaining clear technical documentation
• Learning how to record incidents, identify root causes and document lessons learned and corrective actions
• Supporting IT requirements for events, training courses and conferences held on site
• The opportunity, once suitably trained and experienced, to participate in a shared 24-hour on-call rota
• Undertaking other appropriate responsibilities while receiving guidance and support from the IT team
• With training and supervision, the role will develop towards the following responsibilities:
• Building the knowledge and confidence to manage helpdesk tickets from initial contact through to resolution
• Learning to review reports of system vulnerabilities and threats, assess their relevance to GES systems and support corrective actions
• Assisting with the controlled deployment of operating system, antivirus and application updates

Essential Requirements

• A genuine interest in developing a career in IT support and systems administration
• Demonstratable practical IT experience gained through study, an apprenticeship, work experience, a placement, employment or personal projects
• Basic familiarity with Microsoft 365, Windows or user account administration
• A basic understanding of computer hardware, operating systems and networking concepts
• An interest in learning about virtualised infrastructure, including VMware or Proxmox
• An interest in learning about Linux systems
• Awareness of good IT security and data privacy practices
• A logical approach to troubleshooting and problem-solving
• A positive, proactive attitude and willingness to learn
• Clear communication and good customer service skills
• A flexible and collaborative approach to supporting internal and external customers

Pay: Up to £32,000.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• On-site parking
• Private medical insurance

Application question(s):

• Are you able to reliably get to our location without public transport?

Education:

• A-Level or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person