IT Admin

Who you are

• 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role, ideally supporting a remote or hybrid workforce
• Solid hands-on experience administering identity and SaaS platforms (e.g., Okta, Google Workspace, Microsoft 365, MDM tools such as Jamf or Intune)
• Strong networking fundamentals (TCP/IP, DNS, VPN, firewalls) and comfort troubleshooting connectivity issues for remote employees
• Working knowledge of at least one major cloud platform (AWS, Azure, or GCP) and general cloud security best practices
• Scripting or automation experience (PowerShell, Bash, Python, or similar) to streamline repetitive IT tasks
• Practical understanding of IT security fundamentals — access control, endpoint protection, vulnerability and patch management — and experience supporting compliance frameworks like SOC 2 is a plus
• Proven ability to work independently and communicate proactively in a fully remote, asynchronous environment across time zones
• Strong customer-service orientation and the ability to explain technical concepts clearly to non-technical colleagues
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience. Relevant certifications (e.g., CompTIA Security+, Microsoft/Google admin certs, AWS/Azure fundamentals) are a plus

What the job involves

• Zeitview is looking for a mid-level IT Engineer to join our Corporate IT team, working fully remote from anywhere in the US
• In this role, you'll take ownership of core systems, infrastructure, and security work that keeps a distributed, remote-first company running smoothly, while also serving as an escalation point for the trickier issues our helpdesk can't resolve on the first pass
• You'll partner closely with IT leadership on projects — rolling out new tools, hardening our security posture, and improving how a globally distributed team gets support — and you'll mentor junior IT staff along the way
• We're looking for someone who can work independently, communicate clearly across time zones, and bring both hands-on troubleshooting skill and sound judgment about risk and scale
• Own and administer core business systems — identity/SSO, endpoint management (MDM), Google Workspace or Microsoft 365, and other SaaS platforms used company-wide
• Design, deploy, and maintain the systems and infrastructure that support a fully remote workforce, including cloud-based directory services, VPN, and remote device management
• Serve as an escalation point for complex helpdesk and end-user issues that junior IT staff can't resolve, and provide guidance and mentorship to help them grow
• Manage IT security fundamentals: endpoint protection, access reviews, MFA/SSO enforcement, patch management, and response to security alerts, in partnership with the security team
• Administer and monitor cloud infrastructure supporting internal IT systems (AWS, Azure, or GCP), including backups, uptime monitoring, and basic cost hygiene
• Lead or contribute to IT projects end-to-end — tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor evaluations — from scoping through rollout
• Build and maintain automation and scripting (e.g., PowerShell, Bash, Python) to reduce manual IT work and improve reliability of routine tasks
• Maintain clear, current documentation and runbooks for systems, processes, and incident response
• Ensure compliance with internal IT policies and support external audits (e.g., SOC 2) by maintaining evidence of controls and access
• Partner cross-functionally with People, Security, and Engineering teams to support company-wide technology needs across a distributed workforce