IT ADMIN

Job Responsibilities:

1. IT Support and Troubleshooting

• Provide daily technical support to employees regarding computers, laptops, printers, scanners and other IT equipment.
• Troubleshoot hardware, software, network and system issues.
• Ensure all IT equipment and systems are functioning properly.

2. System and Software Management

• Install, configure and update computer software and applications.
• Assist in managing company systems, user accounts and access permissions.
• Monitor system performance and report technical issues to the IT Manager.

3. Network and Internet Management

• Monitor and maintain the company's internet connection, Wi-Fi, LAN and network equipment.
• Troubleshoot network connectivity issues.
• Coordinate with internet service providers and external IT vendors when necessary.

4. IT Equipment and Asset Management

• Maintain records of company IT assets, including computers, laptops, printers, CCTV equipment and other devices.
• Monitor equipment allocation, repairs, maintenance and replacement.
• Ensure all IT assets are properly recorded and used according to company policies.

5. Data Backup and Security

• Assist in performing regular data backups to prevent data loss.
• Ensure antivirus software and security updates are maintained.
• Monitor user access and help protect company information from unauthorised access.
• Maintain the confidentiality and security of company data.

6. CCTV and System Monitoring

• Monitor and troubleshoot CCTV systems, DVR/NVR equipment and related devices.
• Assist in maintaining the company's access control systems and other security-related technology.
• Coordinate repairs and maintenance when equipment malfunctions.

7. IT Documentation and Reporting

• Maintain records of IT issues, repairs, maintenance and equipment inventory.
• Prepare IT reports and update the status of outstanding technical issues.
• Document system configurations, troubleshooting procedures and IT-related activities.

8. Vendor and Maintenance Coordination

• Liaise with external IT vendors for equipment purchases, repairs, servicing and technical support.
• Obtain quotations for IT equipment and software when required.
• Follow up on repair progress, warranty claims and service requests.

9. Employee IT Assistance

• Assist employees with email setup, password resets, printer connections and access to company systems.
• Guide employees on the proper use of IT equipment and software.
• Provide basic IT training and support when necessary.

10. Other Duties

• Assist in IT projects, system upgrades and implementation of new technologies.
• Ensure IT procedures comply with company policies and data security requirements.
• Perform any other duties assigned by the superior from time to time.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person