IT Administrator

Who you are

• This role requires a strong sense of responsibility, accountability, and self-initiative. The ideal candidate does not wait to be told what to do, but actively looks for problems, follows through on commitments, communicates clearly, and takes action to remove friction for employees
• 3+ years of experience in IT
• An Associate’s degree or equivalent experience preferred
• Familiarity with a fully remote environment, zero touch deployment architecture, and device management through MDM
• Atlassian suite experience (Jira, Confluence, and Service Management)
• Working knowledge of IT security principles, including data protection, access management, and security best practices
• Basic understanding of information security and privacy compliance requirements and the ability to apply established policies and procedures
• Ability to identify potential security or compliance risks, including those related to AI tools, and escalate issues appropriately
• Ability to adopt and champion new processes and technologies
• Ability to perform tasks with a high degree of accuracy, demonstrating strong attention to detail and thoroughness
• Excellent time management skills and ability to simultaneously manage multiple priorities
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Strong customer service skills with a focus on professionalism and courtesy
• Ability to work independently in a remote environment while staying aligned with the broader team
• Willingness to learn, improve, and contribute to better IT processes and documentation

What the job involves

• The IT Operations Administrator is responsible for ensuring reliable, efficient, and secure technology operations by delivering world-class support across systems, devices, and platforms for both domestic and international employees
• This includes independently troubleshooting software and hardware issues, taking ownership of tickets from start to resolution, and proactively identifying opportunities to improve the employee technology experience
• Success in this role depends on reliability, sound judgment, attention to detail, and a willingness to learn and improve processes through modern IT tools such as Okta, Jira, Google Workspace, MDM, and AI technologies
• The ideal candidate demonstrates a positive and curious attitude, supports employees worldwide with empathy and professionalism, and is committed to understanding problems deeply so others can do their best work
• Conduct employee onboarding, offboarding, and new hire orientation including hardware setup and software installation
• Support Mac and Windows operating systems end to end, as well as mobile devices (Apple, Android)
• Manage user and software access through tools such as Okta, Jira, and Google Workspace
• Update and maintain asset Inventory and manage hardware refresh cycles, including purchasing, provisioning, configuring and shipping
• Work with Legal/Compliance to ensure IT security meets or exceeds compliance requirements, including supporting AI tools
• Document solutions, create guides, and explain steps when troubleshooting tickets
• Escalate issues appropriately while maintaining accountability for communication and follow-up

Benefits

• Employee medical, dental, and vision benefits 100% paid
• Fully remote working environment
• Equity for all full-time roles
• Flexible time off
• $500 home office budget
• Paid parental leave
• In-person company retreats/virtual gatherings
• Employee referral program
• Employer 401k matching