IT Administrator

JOB SUMMARY

Reporting to the Chief Financial Officer, the IT Administrator is responsible for support and troubleshooting with infrastructure and low-voltage systems and equipment, including WiFi, television services, telephone services, server and web-based programs as well as deployment and lifecycle management of hardware assets. Coordinates with the third-party IT Managed Services Provider for escalations, projects, and performance monitoring and ensures service levels and response times meet organizational expectations. The IT Administrator respectfully interacts with all residents, family members, visitors, colleagues, and staff. Supports IT systems for a senior living community. This is a safety sensitive position.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Monitors network systems, reliability, and disaster recovery with our third-party IT Managed Services Provider
• Sets up hardware and installs and configures software
• Maintains hardware and peripheral devices and recommends repairs and preventative maintenance as needed
• Maintains cybersecurity best practices including patching, endpoint protection, and user access controls
• Assists with incident response and security audits
• Experience with Microsoft 365, Active Directory, and Azure environments
• Helps ensure compliance with HIPAA and data privacy regulations
• Troubleshoots system and equipment failures and provides solutions to restore functionality
• Provides timely, user-focused technical support and training
• Regular and reliable attendance is an essential function of this job
• May require occasional after-hours support or on-call availability for critical systems

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required for an employee to be able to perform the essential functions of this position.

• Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
• Ability to lift and move IT equipment (e.g., computers, monitors, network devices)
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC

ADAAA COMPLIANCE

Village On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WORKING CONDITIONS

Some work is conducted in health care facilities. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.

MISSION STATEMENT

Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village On The Isle.

MINIMUM QUALIFICATIONS

• 5+ years of experience as a computer technician or similar role required.
• Proven experience in customer service
• Extensive experience with WiFi networks required.
• Strong knowledge of networks, computer systems, software and IT components required.
• Extensive knowledge of internet security and data privacy principles
• Strong communication and interpersonal skills required, ability to work with internal/external customers effectively.
• Exceptional organizing, time-management and troubleshooting skills required.
• Bachelor's degree in computer science or related field preferred.
• Relevant IT certifications are preferred.

CORE COMPETENCIES

• Network administration (WiFi, fiber, LAN/WAN)
• Cybersecurity awareness & incident response
• IT vendor management, critical applications will require interaction with vendors to resolve issues
• End-user support & training and systems documentation