IT Administrator

We are seeking a highly motivated and skilled IT Administrator to join our team. As the primary point of contact for all IT-related inquiries and support requests, the IT Administrator will be responsible for ensuring the smooth operation of our company's technology infrastructure and providing exceptional customer service to our employees.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.  We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve.  And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Manage and prioritize helpdesk tickets, ensuring timely resolution of technical issues and requests.
• Provide technical support and troubleshooting for hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with other IT team members to implement and maintain IT systems and infrastructure.
• Document and maintain IT procedures, guidelines, and knowledge base articles.
• Assist in the planning and execution of IT projects, such as system migrations and software deployments.
• Train and educate end-users on IT best practices and procedures.

What We Look For

• Degree or diploma in Computer Science or related discipline, or a minimum of two years of experience in a related role is an asset
• Proven experience in IT support or helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, Group Policy, and other directory services
• Team player that enjoys a different challenge every day.
• A passion for organizing and untangling complex inheritance structures
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Excellent analytical and problem-solving skills
• Able to manage and prioritize moderate task load

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future

When you work for Brandt, we work for you.  It’s as simple as that.