IT ADMINISTRATOR

POSITION SUMMARY

The IT Administrator is responsible for the overall administration, operation, security, maintenance, and strategic management of Macon County’s Office Building and supported off site locations information technology environment (supported locations). The position provides leadership for county technology operations and ensures that computer systems, servers, networks, applications, communications systems, cybersecurity controls, and technology services are reliable, secure, and available to the supported county offices. The IT Administrator provides technical support to county leadership and staff while managing technology projects, vendor relations, budgeting, policy enforcement, and long-range planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, administer, maintain, and monitor the County’s servers, workstations, networks, firewalls, switches, wireless systems, Internet connections, cloud services, and related infrastructure.
• Administer Microsoft Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, identity and access management, and other core County IT services.
• Administer physical and virtual servers, virtualization platforms, storage systems, and associated infrastructure.
• Manage network infrastructure including routing, switching, VLANs, wireless networks, firewalls, VPNs, Internet connectivity, and network security.
• Develop and maintain cybersecurity policies, procedures, security controls, multifactor authentication, endpoint protection, access controls, monitoring, and incident-response procedures.
• Monitor system and network performance and proactively identify reliability, capacity, availability, and security issues.
• Administer user accounts, permissions, security groups, email accounts, shared resources, and system access in accordance with County policies.
• Provide or oversee technical support for County colleagues, offices, applications, computers, printers, mobile devices, and other technology equipment.
• Establish and maintain IT standards, procedures, documentation, configuration records, network diagrams, equipment inventories, and disaster-recovery documentation.
• Manage data backup, recovery, retention, and disaster-recovery processes and periodically verify successful restoration.
• Plan and coordinate server, workstation, network, software, and infrastructure upgrades and replacements.
• Evaluate technology products and services and make recommendations regarding purchases, standards, and improvements.
• Develop and manage IT operating and capital equipment budgets and assist with procurement, bids, quotes, contracts, licensing, and vendor negotiations.
• Manage relationships with Internet providers, software vendors, hardware vendors, managed service providers, telecommunications providers, and other technology partners.
• Review technology contracts, licensing, warranties, subscriptions, and maintenance agreements.
• Coordinate technology projects from planning through implementation, testing, deployment, documentation, and user communication.
• Respond to and coordinate investigation of cybersecurity incidents, system outages, data loss, suspected compromise, and technology emergencies.
• Maintain appropriate controls for confidential, sensitive, and public information and ensure IT operations comply with County policies and applicable requirements.
• Assist County offices with technology planning, application implementations, integrations, workflow improvements, and troubleshooting.
• Develop and maintain business-continuity and disaster-recovery plans for critical IT services.
• Stay current with emerging technology, cybersecurity threats, Microsoft products, networking technologies, and government IT best practices.
• Prepare technical reports, recommendations, budget information, policies, procedures, and presentations for County administration.
• Travel is required to off campus locations that are supported by the IT Office.
• Perform other duties and special projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Comprehensive knowledge of Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Exchange Online, and related Microsoft technologies.
• Strong knowledge of TCP/IP networking, routing, switching, VLANs, wireless networking, VPNs, firewalls, and network security.
• Knowledge of server hardware, virtualization, storage, backup systems, disaster recovery, and high-availability concepts.
• Strong understanding of cybersecurity principles, including multifactor authentication, endpoint security, access control, vulnerability management, logging, monitoring, and incident response.
• Ability to troubleshoot complex hardware, software, server, network, application, and security problems.
• Ability to design, implement, document, and maintain reliable and secure technology systems.
• Ability to manage multiple projects, priorities, deadlines, and service requests.
• Strong analytical, organizational, written, verbal, and interpersonal communication skills.
• Ability to explain technical concepts clearly to non-technical colleagues, leaders, County officials, and vendors.
• Ability to make sound technical recommendations considering cost, security, operational requirements, and long-term sustainability.
• Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive County information.
• Ability to work independently and make decisions within established County policies and administrative direction.
• Able to work weekends and evenings when required for system maintenance and upgrades.
• Available 24×7 on call for emergency IT issues.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent education and substantial relevant experience may be considered.
• Five years of progressively responsible experience in information technology, systems administration, network administration, or a related field, including responsibility for enterprise or multi-department IT operations.
• Demonstrated experience administering Windows-based server and network environments.
• Demonstrated experience with cybersecurity, backup and recovery, and IT infrastructure.
• Valid Illinois driver’s license and ability to travel between County facilities as required.
• Must possess strong customer service attitude and interpersonal skills
• Must possess excellent written and verbal skills.
• Proven ability to work effectively in a team environment.

PHYSICAL AND WORKING REQUIREMENTS

• Ability to sit, stand, walk, bend, kneel, and work at a computer for extended periods.
• Ability to lift, carry, install, and move typical IT equipment, including servers, computers, monitors, network equipment, UPS equipment, and related hardware, as reasonably required.
• Ability to work in offices, equipment rooms, server rooms, storage areas, and other County facilities.
• Occasional work outside normal business hours may be required for scheduled maintenance, upgrades, emergencies, or critical IT incidents.
• Ability to participate in emergency response and service-restoration activities when critical County systems are unavailable.

AUTHORITY AND ACCOUNTABILITY

The IT Administrator is responsible for day-to-day administration and protection of the County’s technology environment and is accountable for the availability, security, reliability, and appropriate use of County IT resources. Significant technology purchases, major infrastructure changes, contracts, policy changes, and other matters requiring County approval shall be handled in accordance with applicable County policies, ordinances, procurement requirements, and direction from County administration.

CONFIDENTIALITY AND SECURITY

The IT Administrator will have access to systems and information that may be confidential, sensitive, privileged, or otherwise restricted. The position is expected to maintain strict confidentiality, follow County security policies, use administrative privileges appropriately, and immediately report suspected security incidents, unauthorized access, or data exposure.

DISCLAIMER

This job description describes the general nature and level of work performed by colleague in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, or working conditions. Duties may be modified as County technology, operational requirements, laws, regulations, and organizational needs change.

Benefit Summary:

• Health Insurance
• Dental
• Vision
• Paid Vacation & Personal Days
• Paid Holidays
• Paid Sick Leave
• Employee Assistance Program
• Basic Life Insurance Coverage
• Flexible Spending Account & Cafeteria Plan
• Illinois Municipal Retirement Fund
• 457 Plan & Roth IRA

Position Title: IT Administrator Department: Information Technology

Reports To: Senior IT Administrator

Apply

Submit an application, resume and cover letter to via email:

Jim Blackwell Senior IT Administrator – [email protected]

Macon County is an Equal Opportunity Employer.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person