IT Administrator

About the Role

Spark International is looking for an IT Administrator & Digital Operations Executive to manage daily IT support, Microsoft 365 administration and company digital accounts for its TOTA brand.

You will help keep our systems secure, maintain access to online platforms and coordinate with internal teams and external vendors. You will also work closely with our AI Automation Engineer to support smooth business operations.

Key Responsibilities

Microsoft 365 Administration

• Manage user accounts, licences, shared mailboxes, password resets and multi-factor authentication (MFA).
• Support Exchange Online, Outlook, Teams, SharePoint and OneDrive.
• Manage mailbox permissions, email troubleshooting and email security records such as SPF, DKIM and DMARC.
• Remove access promptly when employees leave and review administrator permissions regularly.

Domains and Digital Accounts

• Track company domains, renewals, DNS updates and verification requirements.
• Manage account setup and access for Google Ads, Google Analytics, Search Console, Google Business Profile, Meta and WhatsApp Business.
• Coordinate access to marketplace accounts, including Amazon, Flipkart, Blinkit and Instamart.
• Ensure business accounts use company email addresses with appropriate ownership and backup administrators.
• Coordinate OTPs, account verifications and access requests with authorised staff.

Records, Reporting and Vendor Coordination

• Maintain an accurate register of digital accounts, account owners, renewal dates and access status.
• Store passwords securely using the company-approved system.
• Coordinate with website developers, domain providers, advertising agencies and other IT vendors.
• Follow up on pending requests and maintain written records of updates and resolutions.
• Download and organise marketplace and advertising reports, including orders, settlements, returns and ad spend.

IT Support

• Provide first-level support for email, Outlook, Teams, laptops and printers.
• Prepare simple setup guides and troubleshooting notes.
• Share daily updates on completed work, pending tasks and issues requiring attention.

Required Qualifications and Skills

• Graduate in IT, Computer Science or a related field, such as BCA, B.Sc. IT or B.Tech.
• 1–3 years of hands-on experience in IT administration or IT support.
• Working knowledge of the Microsoft 365 Admin Centre, including users, licences, mailboxes, Teams and SharePoint.
• Basic understanding of domains and DNS records, including MX, TXT and CNAME.
• Good Excel skills for maintaining accurate trackers and registers.
• Clear written and spoken communication in Hindi and English.
• Strong follow-up, documentation and organisational skills.
• Responsible handling of passwords, confidential information and account access.

Preferred Qualifications

• Microsoft certifications such as MS-900 or MS-102. (optional)
• Familiarity with Google Ads, Meta Business Suite or Google Workspace administration.
• Experience with Amazon Seller Central, Flipkart Seller Hub or quick-commerce portals.
• Previous experience in an e-commerce or FMCG business.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person