IT Administrator

IT Administrator
Reports to: IT Manager
Status: Exempt

Type: Hybrid

We are seeking a proactive and collaborative IT Administrator to support and enhance our firm's technology operations. This individual will work closely with our managed service provider (MSP) and internal teams to ensure seamless IT support, equipment provisioning, and license management. The ideal candidate will be forward-thinking, capable of identifying areas for improvement, and comfortable co-creating solutions alongside peers and external partners.

Responsibilities:

• Partner with our MSP to oversee day-to-day operations, projects, and escalations.
• Serve as the primary point of escalation for Advisors and internal users, actively managing and prioritizing open IT support tickets and working closely with our Managed Service Provider (MSP) to ensure timely resolution of issues and minimize disruptions to daily operations.
• Manage the procurement, configuration, and deployment of hardware and software for new and existing users.
• Oversee user access and license management for third-party tools (e.g., Adobe, Zoom, MS365) and centrally managed applications.
• Support the IT aspects of firm acquisitions and transitions, coordinating with internal teams and our Managed Service Provider (MSP) to ensure a smooth onboarding process, system integration, and technology setup for incoming advisors and staff.
• Partner with field offices and internal departments to understand their technology needs, identify opportunities for improvement, and provide ongoing IT support to enhance efficiency and the overall user experience.

Skills and Experience:

• 3+ years in an IT Administrator or similar role; experience working with MSPs a plus.
• Familiarity with SaaS license management and endpoint provisioning.
• Strong organizational and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Comfortable in a fast-paced, service-oriented environment.

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