IT Administrator with AI Experience

System Administration & Cloud Services

• Administer and maintain Microsoft 365 tenant services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and leverage Microsoft Copilot / M365 AI features to optimize tenant workflows and administrative tasks.
• Manage domain portfolios, DNS settings (MX, SPF, DKIM, DMARC), SSL certificates, and web hosting transfers across registrars (e.g., PDR, GoDaddy, Bluehost).
• Monitor and maintain company network infrastructure, including routers, firewalls, VPNs, switches, and Wi-Fi access points.
• Perform regular system backups, disaster recovery drills, and maintain business continuity plans using automated and intelligent backup management solutions.

AI & Workflow Automation Integration

• Identify and implement AI-powered tools and automations (e.g., ChatGPT, Claude, GitHub Copilot, Zapier, Make, or custom API scripts) to streamline routine IT operations, internal ticketing, and administrative workflows.
• Manage enterprise AI tool licenses, access permissions, and data privacy policies for company-wide AI deployments.
• Train and support staff on adopting AI productivity tools safely within company environments.

Travel & Tourism Systems Integration

• Maintain and support travel-specific software, global distribution systems (GDS like Amadeus, Sabre, or Galileo), and online booking engines (OBEs).
• Coordinate with third-party software vendors, payment gateway providers, and IT service providers to resolve technical issues quickly.
• Ensure seamless API connectivity, data flow, and potential AI integration between frontend tourism portals, CRM systems, and backend accounting modules.

Cybersecurity & IT Compliance

• Implement and enforce strict cybersecurity policies, multi-factor authentication (MFA), endpoint protection, and AI-driven spam/phishing filters.
• Manage WHOIS privacy, domain locks, and theft protection mechanisms to prevent unauthorized service disruptions or security breaches.
• Oversee data protection compliance and safe AI usage policies, ensuring customer booking details and payment transactions remain secure and confidential.

Technical Support & Operations

• Provide Tier 1 & 2 technical support for hardware, software, printing, and networking issues for all staff members, utilizing AI troubleshooting assistants to speed up resolution times.
• Manage hardware lifecycle, including procurement, deployment, inventory tracking, and maintenance of laptops, desktops, and peripheral devices.
• Onboard and offboard employees, managing user permissions, email account provisioning, and device setups with automated IT workflows.

Desired Candidate Profile

1. Experience:

   • Minimum 3–5 years of hands-on experience as an IT Administrator, System Administrator, or Senior IT Support Specialist, preferably within the Travel & Tourism or Hospitality sector.
   • Proven experience integrating AI tools or automated workflows into daily IT administration and operations.

2. Technical Skills:

   • Strong expertise in Microsoft 365 administration, DNS management (MX, SPF, DKIM, DMARC), and domain maintenance.
   • Hands-on experience with AI platforms & utilities (e.g., Microsoft Copilot, OpenAI tools, prompt engineering for IT scripting, workflow automation via APIs/Zapier/Make).
   • Practical knowledge of network configuration (TCP/IP, LAN/WAN, Firewalls, VPNs) and cybersecurity fundamentals.
   • Familiarity with GDS platforms (Amadeus, Sabre) and travel agency ERP/booking systems.

3. Education:

   • Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.

4. Certifications (Preferred):

   • Microsoft Certified: Azure Fundamentals / M365 Fundamentals
   • AI/Automation Certifications (e.g., Microsoft AI Fundamentals, Certified AI Professional)
   • CCNA or CompTIA Security+

5. Key Competencies:

   • Proactive mindset with a strong passion for adopting new technologies, AI tools, and automation.
   • Excellent troubleshooting, analytical, and problem-solving skills.
   • Strong communication skills in English (Arabic is a plus).
   • Ability to handle urgent technical incidents with minimal downtime in a fast-paced environment.