IT Agent

Job highlights

• Proven experience and problem-solving abilities in Microsoft Windows 7,10 O.S and MS Office version 365 .

• Minimum of 4-7 years of IT Support experience,using enterprise-level Help Desk / IT ticketing system

• Experience in working with Microsoft Active Directory Users and Domains environment + ADFS .

• Experience working on Office 365 as super admin resolving the issues

• Serve as the first point of contact for customers seeking technical assistance.

• Perform troubleshooting and provide the best solution based on the issue and details provided by customers

• Install and setup end-users workstation environment

• Direct unresolved issues to the next level of support personnel

• Document and Record events/problems and their resolution in logs and KBs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on internal procedures

• Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues

• Minimum of 4-7 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system.

• MCSA/MCSE/ MCTP/ CCNA course- an advantage!

• Experience in working with Microsoft Active Directory Users and Domains environment + ADFS

• Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365

• Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.

• Experience working on Office 365 as super admin resolving the issues.

• Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM

• Familiarity with client-based VPN technologies and concepts.

• Handle incident end requests based on the site needs as well as remote.

• Ability to work independently and handle multiple and varied requests under pressure

• High-level English - Read/Write