IT ANALYST

About us

Benson Industrial Cold Storage Inc. is a leading provider of industrial cold storage solutions, dedicated to delivering reliable and innovative refrigeration services to businesses across the Philippines. We pride ourselves on maintaining the highest standards of quality, safety, and customer service. Our team is committed to supporting businesses in preserving their temperature-sensitive products whilst maintaining operational excellence.

About the role

We are seeking an experienced IT Analyst to join our team in Paranaque City, Metro Manila. This is a full-time position that plays a crucial role in supporting our organisation's technology infrastructure and end-user computing environment. As an IT Analyst, you will be responsible for providing technical support, troubleshooting IT issues, and ensuring the smooth operation of our systems and networks. Your contributions will directly impact our operational efficiency and enable our teams to work effectively across all departments.

Key responsibilities

1. Hardware and Technical Support

• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, monitors, and other IT equipment.
• Diagnose and resolve hardware-related problems, including computer peripherals and connectivity issues.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Maintain an updated inventory of IT equipment and accessories.
• Coordinate repairs and warranty services with vendors when necessary.

2. Software Support

• Install, configure, update, and troubleshoot operating systems and business applications.
• Provide technical assistance to users experiencing software-related issues.
• Manage user accounts, permissions, and access to authorized applications and systems.
• Assist with software installation, licensing, updates, and compatibility issues.
• Ensure computers have appropriate security updates and antivirus protection.

3. Internet and Network Troubleshooting

• Monitor and troubleshoot internet connectivity and network-related issues.
• Diagnose problems involving routers, switches, Wi-Fi access points, LAN connections, and network cables.
• Assist in maintaining reliable network and internet connectivity across the organization.
• Coordinate with Internet Service Providers (ISPs) for service interruptions, repairs, and technical concerns.
• Perform basic network configuration and troubleshooting, including IP addressing and connectivity testing.

4. CCTV and Security Systems

• Install, configure, monitor, and maintain CCTV cameras and surveillance systems.
• Troubleshoot CCTV cameras, DVR/NVR systems, monitors, storage, and network connectivity.
• Ensure CCTV systems are operational and properly recording.
• Review and retrieve CCTV footage when authorized.
• Coordinate with security personnel and vendors regarding CCTV-related concerns.
• Maintain proper documentation of CCTV equipment, configurations, and maintenance activities.

5. IT Troubleshooting and User Support

• Provide first-level and second-level technical support to employees.
• Respond to IT service requests and technical incidents in a timely manner.
• Identify the root cause of technical problems and implement appropriate solutions.
• Escalate complex issues to senior IT personnel or external vendors when required.
• Provide basic technical guidance and training to users.
• Document troubleshooting procedures, solutions, and recurring IT issues.

6. IT Maintenance and Administration

• Conduct regular preventive maintenance of IT equipment and systems.
• Monitor the performance and availability of IT systems and infrastructure.
• Maintain documentation of network equipment, IT assets, software, and system configurations.
• Assist with data backup, system recovery, and IT security procedures.
• Help implement and maintain company IT policies, procedures, and security standards.
• Ensure IT systems and equipment are used in accordance with company policies

What we're looking for

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• Proven experience (2+ years) in IT support, help desk operations, or systems administration roles
• Strong knowledge of Windows and Linux operating systems
• Experience with hardware troubleshooting and maintenance, including desktops, laptops, and peripherals
• Familiarity with network concepts, including TCP/IP, DNS, and DHCP
• Proficiency with ticketing systems and asset management tools
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Customer service orientation and the ability to work effectively under pressure
• Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent are highly desirable
• Experience with cloud services and virtualisation technologies is an advantage

What we offer

We are committed to providing a supportive and engaging work environment where our team members can thrive. Benson Industrial Cold Storage Inc. offers competitive remuneration packages, opportunities for professional development and career advancement, and a collaborative workplace culture. We provide comprehensive training programmes to enhance your technical skills and support your progression in the IT field. Our organisation values work-life balance and provides flexible working arrangements where applicable. We also offer health and wellness benefits to support the wellbeing of our employees. Join our team and be part of an organisation that invests in its people and recognises the importance of continuous learning and growth.

Apply now

If you are a motivated IT professional ready to make an impact in a dynamic industrial organisation, we would like to hear from you. Please submit your resume, cover letter, and any relevant certifications to our Human Resources department. We look forward to welcoming a talented IT Analyst to our team.