IT Analyst

Position: IT Analyst

Location: Mumbai BKC (base location) / Navi Mumbai Airoli

Employment type: Full-time/Permanent

Experience: 5+ years of relevant experience

Responsibilities:

• Managing IT projects across planning, stakeholder coordination, timelines, risks, status reporting and delivery follow-ups
• Working closely with the business stakeholders understanding their requirements/pain areas and translating them into technology enabled solutions
• Collaborating with internal teams and vendors on various technology initiatives for end-to-end project delivery
• Performing ROI and cost-benefit analyses to support technology investment decisions and value realization
• Validating architecture designs and recommending improvements to enhance performance, security and scalability
• Automating operational activities by leveraging AI tools and no code / low code solutions
• Developing AI agents for automating business processes and improving employee productivity
• Staying updated on AI advancements and emerging technologies
• Preparing monthly MIS decks for leadership team
• Supporting in IT budget related activities
• Collaborating with vendors to organize webinars, workshops and hackathons for accelerating AI and technology adoption across the organization

Behavioral Competencies:

• Focused on customer delight
• Passionate about leveraging technology to maximize business value
• Quick learner and excellent team player
• Proactive in approach and adaptive to business environment
• Good communication and interpersonal skills
• Analytical mindset
• Flexible to take up project from any technology stream

Technical Skills:

• Working knowledge of Software Development Lifecycle and Agile methodology
• Understanding of IT infrastructure and Applications landscape
• Knowledge of information security and governance practices
• Working knowledge of Gen AI tools, prompt engineering, agentic AI concepts and building autonomous AI agents
• Proficiency in Office 365 applications and Copilot / Claude
• SFDC / ACC / Mobile app experience will be preferred

Candidates Profile:

• Graduate BE/BTech/BSc in Computer/IT or equivalent
• Post graduate MBA or equivalent
• Technical Certifications on Gen AI, Cloud Fundamentals, PMP, CSM, etc. will be an added advantage