IT Analyst

Job Responsibilities:

• Provide daily IT Infrastructure and Operations support to users.
• Manage the Helpdesk and the online support requests to provide effective technical support and troubleshooting.
• Setup and manage all IT Infrastructure equipment (e.g. NOS, Network & Firewall equipment).
• Support seamless operation infrastructure services.
• Support for hardware, desktop applications, software, network and security applications.
• Configuration of IT Workstation and Equipment including desktops/ PCs, laptops, wireless routers and mobile devices.
• Train and orientate end users on IT usage, security, systems, applications, primers and devices, etc.
• Deployment of projects locally and regionally, where necessary.
• Meet necessary support SLAs and expectations.
• Provide 24/7 standby support.
• Perform other ad-hoc duties related to the role as assigned.

Requirements:

• Diploma or Degree in Information Technology, Computing or related disciplines with min. 3 years of relevant experience.
• Proficient in Windows Systems (Server, SQL, IIS, FTP, DNS, DHCP & etc), Networking & Security Equipment (Cisco & Sonicwall).
• Have good problem analysis and solving skills in troubleshooting and resolving problems.
• Must be flexible and able to adapt to different customers, varying tasks, and responsibilities.