IT Analyst

Job Responsibilities:

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation’s business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalisation, automation and other IT improvement initiatives.

Phang Chi Kwan Reg No: R1652832

The Supreme HR Advisory Pte Ltd EA No: 14C7279