IT Analyst - Service Desk

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.

IT Analyst - Service Desk
Billings Clinic (BILLINGS CLINIC HOSPITAL)
req12975

Shift: Evening, Nights
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE: $25.12 - $31.40

Under general supervision, provides information technology planning and configuration support for assigned focus area(s) and to all users that are the responsibility of Billings Clinic Information Services. Focus areas typically include computer operations.

Essential Job Functions

• GENERAL

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Practitioner

Designs, implements and evaluates Information Services functions to cost effectively improve organizational outcomes throughout Billings Clinic
Promotes Information Services across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice.

• Consultant/Collaborator

Serves as technical resource for customers, staff, physicians and administration
Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Services outcomes
Serves as a technical resource for system-wide teams/tasks forces

• Researcher

Identifies technical problems/issues needing research
Uses appropriate research-based tools, techniques, and methodologies to conduct research and ensure best practice
Analyzes data to identify trends that impact Information Services outcomes and cost containment
Utilizes research to develop technical competencies and other standards/guidelines for Information Services

• Project Management

Provides regular communication to all members of the project team as well as all clients involved in the project
Trains or coordinates training for clients in the use of various IS tools
Assesses and analyzes functional requirements for new systems acquisitions and technical requirements in conformance with IS standards
Gather and analyze general information from vendors for the purpose of summarizing and comparing new product selections
Assist multidisciplinary teams in the selection and acquisition of new systems Technology Management
Assists clients, at all levels of the organization, in implementation of system-minded solutions
Conducts ongoing monitoring of assigned technology to be sure of optimal usage of the application(s)
Recommends software and/or hardware upgrades and changes related to a technology enhancement or change
Aids vendor support representatives with logging and reviewing of all software improvements

• Customer Support

Coordinates with other Information Services team members in the resolution of communications, hardware and software problems in a timely manner
Works with customers in researching technology problems. Identifies and implements solutions for these problems in a timely manner
Reports critical problem situations promptly to the appropriate Information Services leadership team member

• General Duties

Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Demonstrates a commitment to continuous learning and seeks opportunities to contribute to Billings Clinic organization-wide learning initiatives.
Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
Performs other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications
Education

• Minimum High School or GED High school graduate or equivalent
• Preferred 2 Year / Associate Degree Associates degree from an approved institution in a related field, preferred or must be pursuing certification in or working towards a degree

Experience

• Prior IT experience desirable

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.