IT & Administration Executive

We are looking for a hands-on and responsible IT & Administration Executive who can independently manage the organization's day-to-day IT requirements along with general office administration.

The ideal candidate should have strong practical knowledge of computer systems, laptops, software installation, troubleshooting, formatting/reinstallation, operating system issues, hardware problems, and basic LAN/networking.

The candidate will be the first point of contact for employees for IT-related issues and should be capable of identifying and resolving common technical problems without depending on external vendors for routine issues.

Along with IT responsibilities, the candidate will also be responsible for day-to-day office administration, asset management, coordination with office support staff, office boys, vendors, and ensuring smooth functioning of the workplace.

Key Responsibilities

1. IT Support & Troubleshooting

• Provide day-to-day technical support to employees for laptops, desktops, printers, scanners, and other IT equipment.

• Troubleshoot and resolve common hardware and software-related issues.

• Diagnose system problems and provide quick solutions to employees.

• Handle issues related to:

• Slow systems

• System hanging/freezing

• Windows errors

• Application crashes

• Internet connectivity

• Printer issues

• Keyboard/mouse issues

• Display/monitor issues

• System booting problems

• Login and password-related issues

• Perform system rebooting, recovery, formatting, and OS reinstallation whenever required.

• Install and configure operating systems, drivers, applications, utilities, and required software.

• Configure employee systems according to company requirements.

• Install and update antivirus/security software.

• Ensure systems are regularly updated with necessary Windows/security updates.

• Troubleshoot basic email and Outlook-related issues.

• Assist employees with software configuration and basic application-related issues.

• Identify recurring IT issues and recommend permanent solutions.

2. Laptop & Desktop Management

• Manage the company's inventory of laptops, desktops, monitors, keyboards, mice, chargers, docking stations, headsets, printers, and other IT equipment.

• Issue and collect laptops and other IT assets when employees join, transfer, or leave the organization.

• Ensure all IT assets are properly tagged and recorded.

• Maintain proper records of:

• Asset ID

• Serial number

• Make and model

• Employee assigned

• Date of issue

• Condition of asset

• Accessories issued

• Repair/maintenance history

• Conduct periodic physical verification of IT assets.

• Track damaged, lost, replaced, or repaired equipment.

• Coordinate with vendors for repairs, warranty claims, and replacement of faulty equipment.

• Ensure all assets are returned during employee exit/clearance.

• Maintain proper handover documentation for IT assets.

3. Software Installation & System Configuration

• Install required software and applications on employee systems.

• Configure:

• Microsoft Office

• Outlook

• Browsers

• PDF applications

• Antivirus

• Communication applications

• Business applications

• Printers and scanners

• Other company-approved software

• Troubleshoot software installation and compatibility issues.

• Remove unnecessary or unauthorized software from company systems.

• Maintain a list of commonly used company software and licenses.

• Assist in software upgrades and system migrations.

• Ensure software is installed only from approved and legitimate sources.