IT & APPLICATION SUPPORT ANALYST (OFFICE BASED)

OVERVIEW

An Australian-based business providing outsourced workplace health and safety services to small and medium

businesses.

We manage WHS systems, documentation and compliance for our clients on an ongoing basis, acting as an embedded part of their team rather than a one-off consultancy. Our team and clients depend on a connected set of cloud systems, including our client-facing Safety Portal.

We are seeking an IT & Application Support Analyst to support, manage and continually improve our software and systems as the business grows.

This role blends day-to-day user and client support with ownership of our software stack, system administration and documentation.

ROLE OBJECTIVE

Keep our business systems and Safety Portal reliable, secure and easy to use, so our team and clients can focus on safety rather than software.

You will be the first point of contact for software issues across the business, troubleshooting and resolving problems, and managing user access. Knowing our systems inside and out, and how our team and clients use them, is central to this role.

KEY RESPONSIBILITIES

Application Support and Troubleshooting

• Act as the first point of contact for software issues raised by staff and clients via email, Teams, live chat and support tickets

• Investigate, reproduce and resolve issues across business applications

• Log, prioritise and track every request, keeping users informed until each issue is closed

• Test new features, updates and fixes before release, and confirm they work as expected afterwards

Systems Administration and Software Management

• Take ownership of our software stack, including business application, Microsoft, CRM, WordPress/Elementor, Jotform, etc.

• Manage user accounts, access and permissions, including onboarding and offboarding of staff and client users

• Track software licences, subscriptions and renewal dates, flagging costs and unused seats ahead of renewal

• Monitor integrations, automations and data syncs between systems, and fix or escalate them when they break

Security, Data and Maintenance

• Apply security best practice, including multi-factor authentication, password management and regular access reviews

• Coordinate system updates and confirm backups are running and recoverable

REQUIRED EXPERIENCE

• At least 3 years of experience in application support, IT support or a technical help desk role

• Hands-on experience administering cloud-based business systems (Microsoft 365, CRM, SaaS platforms)

• Experience supporting Australian businesses is highly desirable

SCHEDULE:

• Fixed Australian business hours
• Fixed Weekends Off
• Office-based Job
• Can start Immediately
• Willing to work in Ortigas Center, Pasig City

WHAT WE OFFER

• Salary Range: Php 45,000 – Php 55,000 per month depending on experience
• Annual Salary Reviews
• With HMO after a qualifying period
• A red-hot opportunity to work with a successful Australian Company that cares about you.
• A fun, energetic work environment
• High-level skills training
• Long-term career growth opportunities