IT and AV Support Officer

Robert Half has exclusively partnered with a Brisbane high school to recruit a Level 2 IT and Audio Visual Support Officer. The role assists with the schools' events and classroom technologies, maintains accurate service and asset records, troubleshoots end-user devices and systems, and contributes to continuous improvement across the technical environment.

Join a growing organisation committed to investing in and modernising its technology environment. This is an opportunity to make a genuine impact by helping shape and improve the IT experience for staff and students.

We're looking for someone who is passionate about delivering exceptional end-user support and takes pride in providing outstanding customer service. You'll be empathetic, proactive, and enjoy building strong relationships with users.

Join a close-knit, collaborative team that genuinely enjoys working together and supporting one another. The organisation is committed to developing its people, with a strong focus on internal growth, career development, and promotion opportunities.

Key Responsibilities:

• Provide onsite level 2 technical support and audio-visual support for staff, students and guests, while acting as a point of escalation for the level 1 technicians.
• Support the ICT and AV operational environments across on-prem, hybrid and cloud services, including; messaging and collaboration, business systems, AV technologies, file/print and multi-function devices, VOIP/telephony, wireless and network services.
• Provide hands-on support for core platforms, such as windows 10/11 domains, M365 suite, Intune, Active Directory, web browsers and ticketing systems.
• Support and maintain audio visual systems, including; bells, alarms, public announcement systems and teams meeting spaces/classrooms.
• Deliver AV support for school events, including; operating mixing, lighting, sound and recording equipment.
• Collaborate and liaise with key stakeholders and vendors to install, maintain and service IT and AV equipment.

Key Requirements:

• A valid QLD Paid Employee Blue Card (Working with Children Check).
• A minimum of 5 years' experience working in a technical or AV environment.
• Proven experience supporting office 365 infrastructure.
• Strong communications and collaboration skills.
• Strong problem-solving and troubleshooting skills.

Key Benefits:

• Stable organisation with a strong team culture and excellent staff retention.
• Genuine career development and internal growth opportunities within a growing organisation.
• Collaborative environment where your ideas are valued and you'll have the opportunity to contribute to decision-making.
• Purpose-driven organisation with a strong commitment to supporting the local community.

Apply Today:

To apply, please submit your CV via the 'Apply' button. If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.