IT & Business Solution Executive

RESPONSIBILITIES:-

• Provide day-to-day IT support for HQ, retail stores and warehouse, including hardware, software, network and system issues.
• Manage and maintain company IT systems, user accounts, devices, servers, security and backups.
• Support and maintain business systems such as ERP, WMS, E-Invoice and other company applications.
• Develop and maintain Power BI reports and dashboards to support management decision-making.
• Explore and implement automation solutions using tools such as n8n to improve work efficiency.
• Support the company’s AI initiatives, including AI Agents, knowledge assistants and AI-enabled business solutions.
• Work with users and vendors to identify problems, improve processes and implement practical IT solutions.
• Prepare basic IT documentation, Work Instructions and system records.

REQUIREMENTS:-

• Diploma / Degree in IT, Computer Science, Information Systems or related field.
• 2–4 years of relevant IT experience.
• Good knowledge of IT hardware, software, networking and troubleshooting.
• Experience with Power BI, automation tools or AI solutions will be an advantage.
• Able to communicate with both technical and non-technical users.
• Proactive, responsible and willing to learn new technologies.
• Able to work independently and manage multiple tasks.