IT & Campus Support Supervisor

Job Summary

CMU College of Makeup Art and Design is seeking a reliable, organized, and hands-on IT & Campus Support Coordinator to support the daily operations of our college.

This position is responsible for providing day-to-day IT support to employees, maintaining computer equipment and network connectivity, troubleshooting technical issues, and assisting with campus facilities and general operational needs.

The ideal candidate is a proactive problem-solver with strong technical skills, good communication abilities, and a willingness to take on a variety of responsibilities to ensure the smooth operation of the campus.

Key Responsibilities

1. IT Support & Troubleshooting

• Provide day-to-day technical support to employees for computers, laptops, printers, and other office equipment.
• Install, configure, maintain, and troubleshoot computers, software, and peripheral devices.
• Troubleshoot network connectivity, Wi-Fi, internet, and basic networking issues.
• Set up computers, email accounts, and IT equipment for new employees.
• Assist with employee onboarding and offboarding, including setting up and collecting IT equipment.
• Troubleshoot common software and hardware issues, including Microsoft Office applications, Windows operating systems, and printers.
• Coordinate with external IT service providers when technical issues require additional support.
• Maintain an inventory of IT equipment and assist with purchasing or replacing equipment when necessary.
• Ensure IT equipment and systems are functioning properly to support daily college operations.

2. Campus Operations & Facilities Support

• Assist with the daily operations and general maintenance of campus facilities.
• Coordinate with external vendors, contractors, and service providers for repairs, maintenance, and other campus-related services.
• Report and follow up on facility maintenance issues, including HVAC, plumbing, electrical, lighting, and general repairs.
• Communicate with property management and building maintenance personnel regarding facility-related matters.
• Arrange and coordinate service appointments, maintenance visits, and equipment repairs.
• Monitor the condition of campus facilities, furniture, and equipment, and identify maintenance or replacement needs.
• Assist with purchasing office supplies, equipment, and other materials required for campus operations.
• Support classroom and office setup, furniture arrangements, and equipment installations as needed.
• Help ensure the campus is clean, safe, organized, and properly maintained.

3. General Administrative & Operational Support

• Provide general administrative and operational assistance to support the daily functioning of the college.
• Maintain records related to IT equipment, maintenance activities, vendor services, and campus supplies.
• Assist with coordinating deliveries, equipment installations, and other operational activities.
• Work closely with management and other departments to address IT and facility-related needs.
• Perform other duties and special projects as assigned by management.

Qualifications & Requirements

• Diploma or degree in Information Technology, Computer Science, Computer Systems, or a related field is preferred.
• Previous experience in IT support, technical support, or a similar role.
• Good knowledge of Windows operating systems, Microsoft Office applications, computer hardware, and basic networking.
• Ability to troubleshoot computers, printers, Wi-Fi, and common IT issues independently.
• Experience coordinating vendors, contractors, or facility maintenance is an asset.
• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and take initiative.
• Flexible, dependable, and willing to assist with a variety of campus operational tasks.
• Ability to perform basic physical tasks, such as setting up computer equipment, moving office supplies, and arranging classroom furniture.

What We Offer

• A professional and collaborative working environment.
• Opportunities to develop skills in both IT support and campus operations.
• A varied role with hands-on responsibilities.
• Opportunities for professional growth and development.

Pay: $50,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person