IT and Data Systems Administrator

PROJECT LIFT, INC.

Job Description

Title: IT & Data Systems Administrator

Status: Exempt

Reports to: Director of Data Systems and Operations

SUMMARY OF RESPONSIBILITIES:

The IT & Data Systems Administrator is responsible for the administration, maintenance, and support of Project LIFT's technology systems, Microsoft 365 environment, network infrastructure, security systems, and end-user computing resources across multiple locations. The position serves as the primary technical support resource for staff and assists with organizational technology initiatives, cybersecurity practices, technology deployments, and infrastructure maintenance.

The IT & Data Systems Administrator also provides support for organizational data systems, reporting, and Bonterra Apricot administration. Responsibilities include assisting with reports, dashboards, data quality reviews, user support, and system administration to support operational, compliance, and grant reporting requirements. The position works under the direction of the Director of Data Systems and Operations.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provide technical support and troubleshooting for staff, including computers, mobile devices, printers, software, email, and network connectivity.
• Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, user accounts, licensing, permissions, and security settings.
• Configure, deploy, maintain, and inventory organizational technology equipment and software.
• Install, maintain, and troubleshoot network equipment, wireless access points, security cameras, and related technology infrastructure.
• Assist with administration of the Bonterra Apricot case management system, including user support, reporting, and basic system maintenance.
• Support data collection, reporting, dashboards, and grant reporting requirements using Excel, Power BI, and other approved tools.
• Assist with cybersecurity, access reviews, technology documentation, staff training, and compliance with organizational privacy and data security requirements.
• Coordinate with vendors and service providers to support technology operations and resolve system issues.
• Travel between Project LIFT locations as needed to provide technical support and infrastructure assistance.
• Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Microsoft 365 applications and administration, including Outlook, Teams, SharePoint, and OneDrive.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of computer hardware, software installation, and device management.
• Ability to install, maintain, and troubleshoot network equipment, wireless access points, security cameras, and related technology infrastructure.
• Proficiency in Microsoft 365 and general computer applications.
• Familiarity with data reporting, dashboards, and business intelligence tools preferred.
• Experience with Bonterra Apricot or similar case management, CRM, or database systems preferred.
• Knowledge of cybersecurity best practices, user access management, and data security principles.
• Strong organizational, written, verbal, and customer service skills.
• Ability to manage multiple priorities, work independently, and maintain confidentiality of sensitive information.

QUALIFICATIONS:

• Experience with Microsoft 365 administration, including user account, license management, sharepoint and other Microsoft applications.
• Experience with network equipment, wireless access points, security cameras, or related infrastructure, Ubiquiti experience preferred.
• Knowledge of Power BI, reporting tools, or data analysis.
• Experience working in nonprofit, education, workforce development, behavioral health, or human services environments.
• Microsoft, CompTIA, or related industry certifications preferred.
• Associate Degree in Information Technology, Information Systems, Computer Science, or a related field; or equivalent combination of education and experience.
• Minimum of two years of experience providing technical support, systems administration, or information technology services.
• Valid Florida Driver License and reliable transportation.
• Ability to travel between Project LIFT locations as needed.

PHYSICAL ACTIVITY/WORKING CONDITIONS:

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is also required to sit at a desk and use a computer. The employee is occasionally required to stand and walk. Specific vision abilities required with this job include close vision and ability to adjust focus. The noise level in the work environment varies. Ability to travel as necessary.

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person