IT and Digital Operations Analyst

Role & responsibilities

• Lead and manage digital marketing and advertising efforts, including campaign coordination, updates, monitoring, and reporting.
• Manage customer inquiries, follow-ups, appointments, and occasionally assist with phone calls when required.
• Manage and update websites, CMS platforms, business profiles, social platforms, email, messaging, and other digital channels.
• Provide IT support for existing IT infrastructure, software, business systems, and processes, including troubleshooting and issue resolution.
• Manage business software, digital tools, integrations, and technology-enabled workflows.
• Identify and implement practical AI and automation solutions to reduce repetitive work and improve efficiency.
• Test websites, software, automations, forms, integrations, and digital workflows to identify and resolve issues.
• Research technical or operational problems independently, identify practical solutions, and coordinate with developers, vendors, designers, or other specialists when required.
• Monitor digital and operational performance, prepare basic reports, and identify opportunities for improvement.
• Maintain simple SOPs, checklists, documentation, and recurring workflows.
• Take ownership of tasks from start to finish and communicate progress, issues, and recommendations clearly.

Preferred candidate profile

• Experience in IT/digital operations, business operations, digital marketing, digital systems, or a related field.
• Strong written and spoken English.
• Comfortable working with technology, websites, software, AI tools, and digital platforms.
• Strong organizational skills with the ability to manage multiple priorities.
• Able to learn new tools quickly and work independently with minimal supervision.
• A proactive, practical, and solution-oriented approach to work.
• Strong attention to detail and willingness to take ownership and follow through.
• Experience with WordPress/CMS, Google Workspace, Meta Business Suite, WhatsApp Business, CRM systems, Canva, email marketing, SEO, AI tools, automation platforms, basic HTML/CSS, QA/testing, analytics, or reporting is a plus.