IT & Digital Operations Executive

Role Overview

We are looking for a proactive and technically capable IT & Digital Operations Executive to support our day-to-day IT infrastructure, servers, e-commerce platforms and business systems.

This is a broad, hands-on role covering IT support, servers & cloud, hosting, e-commerce, business systems, integrations, data & reporting and digital operations .

The role is ideal for someone who enjoys solving problems, learning new systems and taking ownership of tasks from identification through to resolution.

Key Responsibilities

• Provide day-to-day IT support for computers, printers, Microsoft 365, user accounts, software and connectivity issues.
• Support Windows Servers, cloud/VPC environments, web servers and email servers , including routine administration, monitoring and troubleshooting.
• Work with WHM/cPanel , web hosting, domains, DNS, SSL certificates and email configuration.
• Assist with networking, LAN/Wi-Fi, VPN, firewalls, IP configuration and connectivity troubleshooting.
• Support Microsoft 365, mailboxes, permissions and other cloud services.
• Manage and support day-to-day e-commerce website and online platform operations .
• Support ERP and other business applications , including troubleshooting and coordination with external providers.
• Monitor and troubleshoot system integrations, APIs and data flow between different platforms.
• Test website and system changes and coordinate with developers, vendors and technical support teams through to resolution.
• Use Excel and data for analysis, reconciliation and management reporting.
• Support website content, email marketing and other digital activities.
• Maintain technical documentation and records of systems and ongoing issues.
• Research and evaluate new software, services and technologies.
• Identify opportunities to automate repetitive tasks, improve processes and reduce manual work .

What We Are Looking For

• 1–3 years of experience in IT, systems support, digital operations or a related technical role.
• Good knowledge of Windows, Microsoft 365 and Excel .
• Basic understanding of Windows Server, cloud/VPC environments and server administration .
• Familiarity with WHM/cPanel, web hosting, domains, DNS, SSL and email hosting .
• Understanding of networking concepts including LAN, VPN, firewalls and IP addressing .
• Understanding of websites and e-commerce platforms.
• Strong troubleshooting and problem-solving skills .
• Ability to learn unfamiliar systems and technologies quickly.
• Ability to manage multiple tasks and follow issues through to completion.
• Good written and verbal communication skills.
• Comfortable using modern AI tools for research, troubleshooting and productivity.

Experience with e-commerce platforms, ERP systems, APIs, XML/JSON, SQL, automation or reporting tools would be an advantage but is not essential.

The Opportunity

You are not expected to know every system from day one . Company-specific systems and processes will be taught as part of the role.

This position provides broad exposure to:

IT Infrastructure → Servers & Cloud → Hosting → E-commerce → Business Systems → Integrations → Data & Reporting → Automation → Digital Operations

It is an excellent opportunity for someone who wants to develop broad technical and business experience rather than being limited to traditional IT support.