IT & E-Commerce Technical Specialist

We are looking for an IT Specialist with E-commerce and AI experience to take over and manage key responsibilities across e-commerce stores, coding, AI tools, IT support, and digital tracking/analytics

The ideal candidate is technically capable, comfortable working across multiple platforms, and able to independently troubleshoot, implement, and optimize e-commerce and tracking requirements

DUTIES & RESPONSIBILITIES:

• Manage and maintain e-commerce stores, including themes, apps, settings, and integrations.
• Perform basic to intermediate HTML, CSS, JavaScript, Liquid, and other relevant coding for Shopify customization.
• Troubleshoot website, checkout, product, app, and integration issues.
• Implement website improvements and support e-commerce optimization.
• Coordinate with external developers or agencies when advanced technical support is required.

AI & IT

• Use ChatGPT, Claude, and other AI tools to improve workflows, automate repetitive tasks, troubleshoot issues, and support business operations

• Identify opportunities to apply AI to e-commerce, reporting, content, customer support, and internal processes

• Provide first-level IT support for hardware, software, accounts, access, and common technical issues

• Assist with system setup, troubleshooting, integrations, and technical documentation

• Analytics, KPI & Tracking

• Set up and maintain Google Analytics / GA4 events and conversions

• Configure and manage Google Tag Manager (GTM) and website tracking tags

• Implement and troubleshoot tracking for key e-commerce activities such as:

  • Product views
  • Add to cart
  • Checkout
  • Purchases
  • Lead submissions
  • Other business KPIs

• Set up and maintain ad channel tracking tags and UTM parameters

• Ensure tracking is properly connected across advertising platforms and analytics tools

• Monitor data accuracy and troubleshoot discrepancies between Shopify, Google Analytics, advertising platforms, and other systems

• Create and maintain documentation for tracking setups and KPI definitions