IT & Manufacturing Execution System Support Technician

Who you are

• This is an onsite, first-shift position ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and gaining exposure to technology within a fast-paced manufacturing environment
• High school diploma or equivalent
• Foundational knowledge of Windows 10/11, PC hardware, and general IT troubleshooting
• Strong problem-solving skills and the ability to prioritize multiple requests in a fast-paced production environment
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical teams
• Ability to work onsite during first shift, with occasional flexibility for early start times or shift-crossover meetings
• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field
• Previous experience or exposure to a manufacturing, warehouse, or production environment
• Familiarity with Manufacturing Execution Systems (MES), manufacturing processes, or production traceability systems
• Basic understanding of networking concepts, including IP addresses, switches, and network connectivity
• Experience with Active Directory, ticketing systems, or end-user IT support
• This position is 100% onsite and requires regular presence on Harbinger’s manufacturing floor. The role involves walking and standing throughout the facility, communicating in an active production environment, and occasionally lifting or moving standard IT equipment such as monitors, printers, and workstations

What the job involves

• Harbinger is seeking an IT & MES Support Technician to provide hands-on technical support for our manufacturing operations. In this role, you will serve as a frontline IT resource on the factory floor, helping ensure production systems, devices, and Manufacturing Execution System (MES) applications remain operational and reliable
• You will work closely with production teams, engineers, maintenance, and senior IT staff to resolve issues, identify recurring problems, and support improvements to our manufacturing systems
• Provide frontline technical support to operators, supervisors, and production teams experiencing issues with MES, traceability systems, or factory-floor technology
• Troubleshoot, configure, repair, and deploy IT hardware, including workstations, tablets, barcode scanners, label printers, thin clients, and other production devices
• Diagnose basic Windows, hardware, application, and network connectivity issues and escalate more complex problems as needed
• Create, triage, resolve, and document support tickets, including troubleshooting steps, root causes, and resolutions
• Partner with process engineering, quality, maintenance, and IT teams to investigate recurring production-system issues and support testing of new MES configurations and functionality
• Perform routine IT administration, including password resets, user account support, and basic Active Directory tasks
• Conduct preventative checks of critical factory-floor IT equipment to identify potential issues before they disrupt production
• Support the deployment and implementation of new hardware, software, and manufacturing technology as Harbinger’s production environment continues to scale

Benefits

• 100% Comprehensive Health Coverage: You and your loved ones are covered with top-tier medical, dental, and vision insurance
• Accelerate Your Wealth: As one of our first 100 employees, you'll have the opportunity to rev up your financial future with early-stage stock options
• Unleash Your Time: Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit
• Cruise into Vacations: Enjoy an exciting annual vacation stipend to help you recharge your batteries
• Fuel Your Day: Forget brown bag lunches; we've got you covered with paid lunches and dinners to keep you energized