IT and Network Support Associate

• Implement, manage and troubleshoot network devices such as wireless access points, firewalls, routers, and switches.
• Monitor, test, and troubleshoot network performance to ensure optimal functionality.
• Manage IT and network assets, including maintaining asset updates, inventory and documenting technical specifications.
• Install and configure computer hardware, software.
• Provide first level IT and Network Helpdesk Support.
• Provide onsite IT support to outlets during business operations .
• Perform other ad-hoc tasks by superior from time-to-time.
• Support standby ( remote / onsite ) for weekends and public holidays.
• Involve in vendor management on maintenance services related with CCTV Systems, Access Control Systems, Alarm Systems and IT related.
• Perform basic CCTV administration.

REQUIREMENTS:

• Candidate must possess at least SPM / Diploma / Bachelor's Degree or equivalent with IT specialization.
• At least 3 years of working experience in the related field is required for this position.
• Languages required : Mandarin and English to effectively communicate with Mandarin speaking clients.
• Able to create network diagrams and documentation.
• Good understanding and experience in LAN, WAN, and network security overall.
• Familiar with Bandwidth and performance analysis tools (e.g. Netflow) and SNMP based NMS.
• Familiar with VPN, SDWan and Site to site VPN with multi-factor authentication.
• Require travel to the outlets and must possess own vehicle for transportation of IT equipment's when needed.
• Working Location : Bukit Bintang, Kuala Lumpur