IT & Office Administration Support

About the role

PT Cipta Orion Metal is looking for a hands-on IT & Office Admin Support to support daily IT operations and general office administration. This role is suitable for someone who is proactive, highly organized, dependable, and comfortable working both independently and with different departments.

Key responsibilities

IT Support

• Provide daily support for laptops, desktops, printers, scanners, office telephones, Wi-Fi and other IT equipment.
• Install, configure, troubleshoot and maintain Windows, Microsoft Office, email, Google Drive and company applications/software.
• Assist with employee accounts, passwords, access permissions, device setup, and IT onboarding/offboarding.
• Monitor network connectivity across office and factory areas.
• Maintain accurate IT asset, software-license, warranty, repair and equipment-handover records.
• Perform routine maintenance, software updates, backups and basic information-security checks.
• Document technical issues, system configurations, troubleshooting history and IT procedures.
• Coordinate with internet, software, hardware and equipment vendors.
• Support IT equipment procurement, comparison, installation and maintenance.
• Escalate complex or security-sensitive issues promptly.

Office Administration

• Maintain administrative records, trackers, filing systems and supporting documents.
• Assist in monitoring office equipment and supplies, and coordinate maintenance or replacement.
• Support meeting-room equipment, employee workstations and daily office requirements.
• Assist management, HR and other departments with administrative and operational tasks.
• Track assignments, deadlines, pending items and follow-up actions.

About you

• Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.
• Preferably 1–3 years of relevant experience.
• Good working knowledge of Windows, Microsoft Office, email configuration, Google Drive, printers, Wi-Fi, networking and basic hardware troubleshooting.
• Basic working English, both written and spoken.
• Experience in a manufacturing, factory or small-to-medium-sized company is an advantage.
• Willing to work on-site and support both office and factory areas.
• Physically able to move, install and organize computers and office equipment when required.
• Proactive and able to follow through without repeated instructions.
• Highly organized, structured and attentive to detail.
• Able to work effectively both independently and as part of a team.