IT & Operations Specialist

This role ensures daily technical smoothness in HK office while collaborating closely with our IT team in the PRC. The ideal candidate will provide solid front-line desktop, hardware, and network support (no programming/coding required) while remaining hands-on to handle minor office facilities maintenance and vendor coordination.

Key Responsibilities:

1. IT Software, Hardware & Network Support

• Provide day-to-day first-line IT technical support for local users, including hardware/software troubleshooting, Windows support and Microsoft 365 setup.
• Fix connectivity issues and maintain basic office network infrastructure (Wi-Fi, LAN, Router) and workplace equipment (Printers, IP phone systems, and video conferencing tools).
• Manage employee onboarding and offboarding technical configurations, including hardware setup, laptop deployment, system account creation, and access control.
• Keep accurate and up-to-date inventories of all IT software licenses and hardware assets using Excel or internal management systems.
• Provide basic local support for any upcoming IT projects, system rollouts, or infrastructure upgrades.

2. Regional Collaboration

• Act as the primary local IT contact to collaborate with the PRC IT team on regional system synchronization, deployments, and troubleshooting.

3. Office Operations & Facilities Maintenance

• Monitor the physical office environment, ensuring server room conditions, utilities, and general office configurations are functioning normally.
• Handle minor office facilities troubleshooting and maintenance

Qualifications & Requirements:

• Diploma or Higher Certificate in Information Technology, Computer Science, or a related discipline.
• Minimum of 2–4 years of experience in IT desktop/user support, preferably within an SME environment where handling cross-functional operational duties is required.
• Technical Skills: Proficient in Windows/Mac OS, basic networking concepts (LAN/WAN, Wi-Fi configuration)
• Languages: Fluent in Cantonese; basic Mandarin and English
• Able to look at workflows, assist in creating solutions, and support new system implementations will be preferrable
• Experience with endpoint security tools and basic system administration.
• Basic programming or scripting knowledge (e.g., SQL, Python, PowerShell, VBA) or familiarity with low-code automation tools (e.g., Power Automate) learned from studies or previous work to support basic automation workflows will be preferrable