IT & Security Operations Centre Manager

IT & Security Operations Centre Manager

Salary: £35,000 - £40,000
Hours: Monday–Friday, 8:30am–5:00pm
Location: Office-based

We are looking for an experienced IT professional to take ownership of our CCTV Monitoring Station and provide in-house IT and networking support across the business.

This is a dual role combining:

• Management and day-to-day operation of our 24/7 CCTV Monitoring Station.
• Technical onboarding of new CCTV systems.
• Networking and remote commissioning support for our field engineers.
• Management of our internal office IT and network security.

During weekday working hours, you will be based in our Security Operations Centre, actively monitoring customer sites, onboarding new systems and supporting engineers with technical issues.

You will have full responsibility for the wider monitoring operation, including the 24/7 staff rota, recruitment, operator management and the organisation of our Immix monitoring platform.

Key Responsibilities

• Manage the 24/7 CCTV Monitoring Station.
• Actively monitor sites during weekday working hours.
• Manage monitoring staff, recruitment and rotas.
• Take ownership of our Immix platform.
• Onboard new CCTV systems.
• Support engineers with remote commissioning and connectivity issues.
• Troubleshoot VLANs, VPNs, firewalls, routers and IP networks.
• Configure and support 4G/5G routers and Starlink connections.
• Liaise with customer IT departments.
• Manage our internal office IT and network security.
• Support approximately 15 laptops/desktops, printers and office network infrastructure
• Ensure we are providing an outstanding monitoring service to our clients

What We Need

Strong practical IT and networking experience is essential, including:

• TCP/IP networking
• VLANs
• VPNs
• Firewalls and routers
• DNS, DHCP and NAT
• Remote connectivity
• Network troubleshooting
• Windows IT support
• Basic network and cyber security

Previous CCTV or monitoring experience would be advantageous, but strong IT and networking ability is more important.

This role would suit someone from an IT helpdesk, MSP, network support or infrastructure support background who wants broader responsibility and ownership.

As the business grows, the IT and monitoring functions may develop into separate roles.

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking
• Private medical insurance

Work Location: In person