IT & Security Operations Engineer - Bilingual

About Our Client

A famous global consumer technology company, develops innovative hardware, software, and digital solutions that make advanced manufacturing technology more accessible to consumers and businesses worldwide.

Responsibilities

1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.

2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.

3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.

4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).

5. Security incident response: Act as the local first responder for security incidents; support investigation, isolation, and remediation.

6. Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline.

7. Standby Duty: This role requires participation in scheduled after-hours standby and emergency response. (See Compliance Statement below).

Qualifications

1. Education: Bachelor’s degree in Computer Science, Information Security or related field is preferred.

2. Experience: Equivalent professional work experience will be fully considered in lieu of a formal degree. 2+ years of relevant experience in IT on-site support/operations.

3. Technical Skills: Proficient in Windows/macOS/Linux; strong networking fundamentals (TCP/IP, Wi-Fi, Wireshark); experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity.

4. Security & Scripting: Ability to execute security compliance policies and triage incidents. Basic automation skills (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP).

5. Language & Soft Skills: Effective English communication; strong service mindset and security awareness.

Equal Employment Opportunity

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.