IT & SYSTEM OPERATIONS

Position Objectives:

• The IT & System Operations is responsible for ensuring that business systems operate reliably, issues are identified and resolved efficiently, and system performance continuously improves over time.
• This role does not necessarily perform all technical fixes directly. Instead, the position acts as a key coordinator between users, internal teams, developers, and vendors to identify problems, assess business impact, drive resolution, verify outcomes, and ensure issues are properly addressed.
• Beyond resolving incidents, the role is expected to identify root causes, recurring problems, system limitations, and opportunities to improve system reliability, performance, usability, and operational efficiency.

Core mindset:

• Monitor → Identify → Coordinate → Fix → Verify → Improve → Prevent

Key Responsibilities:

• System Monitoring & Health Check: Proactively monitor and perform periodic system health checks to identify potential issues and risks before they impact business operations.
• Incident Identification & Resolution Coordination: Identify and assess system issues, coordinate with relevant teams/vendors, and drive timely resolution, escalation, and closure within agreed SLA.
• Problem Management & Root Cause Improvement: Track recurring or significant issues, coordinate root cause analysis, and drive corrective and preventive improvements to avoid recurrence.
• System Development & Enhancement: Gather business requirements and coordinate system development, testing, deployment, and enhancements to improve functionality and user experience.
• User Account & Access Management: Manage user account and access lifecycle, including provisioning, permission changes, MFA, onboarding/offboarding, and periodic access reviews.
• IT Documentation & SOP Management: Develop and maintain IT SOPs, system documentation, operational checklists, and knowledge bases to ensure standardized and effective operations.

Requirement:

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields.
• Experience in IT operations, system/application support, or IT service management.
• Good understanding of incident management, system monitoring, user access management, and IT operational processes.
• Strong problem-solving, coordination, and follow-up skills with a high sense of ownership and continuous improvement mindset.
• Experience in requirement gathering, UAT, and coordinating system development/enhancement with users, developers, and vendors.
• Ability to develop and maintain IT documentation, SOPs, and operational reports.
• Basic knowledge of system infrastructure, integrations, IT security, SQL/API, or automation is an advantage.
• Proficiency in English communication.

Benefits:

• Dynamic, international working environment.
• Professional development
• Access to employee engagement programs and team bonding events.
• Opportunity to grow within a fast-scaling global EdTech company.

Working Time:

• Tuesday – Friday: 01:00 PM – 08:00 PM
• Saturday - Sunday: 9:00 AM – 07:00 PM

Work location:

• Head office: 141-143 Nguyen Thi Thap Dist 7
• Able to work flexibly between hubs.

How to Apply: Please send your CV to [email protected] with the subject “ positioposition- Your Full Name."

Job Type: Full-time

Pay: 8,700,000₫ - 20,000,000₫ per month

Work Location: In person