IT & System Support Coordinator

Key Responsibilities:-

IT & System Support

• Provide daily IT support for computers, printers, network, email, software and other IT equipment.
• Troubleshoot hardware, software, system and connectivity issues.
• Set up user accounts, system access and IT equipment for employees.
• Coordinate with HQ IT and external vendors for technical issues and system maintenance.
• Maintain IT equipment and system records.

System & Operations Support

• Provide system and technical support Operations & Logistics, Export, Import, and Finance departments.
• Assist in resolving operational system issues and follow up on system-related problems.
• Support system implementation, testing, upgrades and user training.
• Understand operational workflows and help streamline processes through IT systems and digital tools.
• Identify opportunities to reduce manual work and improve work efficiency.

Cross-Functional Support

• Provide operational support to operational departments such as Operations & Logistics, Export, and Import departmentswhen required.
• Assist with coordination and escalation of technical or operational issues.
• Perform other related duties based on business needs and the employee's technical and operational capabilities.

Requirements

• Degree in IT, Computer Science, Information Systems or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of computer hardware, software, networking and troubleshooting.
• Good problem-solving and communication skills.
• Willing to learn about shipping operations and business processes.
• Able to work independently and coordinate with different departments.
• Proficiency in Mandarin is required, as the role involves regular communication and coordination with HQ IT team in China.
• Good command of English and Bahasa Malaysia.