IT & Systems

About the role

You will be the first responder on every system-down event during service and execute the outage runbook.

Key responsibilities

• Hands-on ownership of POS, reservations, RFID, network, and CCTV systems
• Work alongside Finance line team members
• Project IT lead on architecture and integration
• First responder on every system-down event during service
• Execute the outage runbook
• Maintain system uptime for all revenue and guest-facing systems: Odoo POS, Eat App reservations, SoCashless RFID, 2C2P card rail, on-barge Wi-Fi and network, and CCTV support
• Provide weekly system health reports
• Maintain 24/7 on-call tolerance through the launch window

About you

• Hospitality IT or club/nightlife systems background
• Minimum 3 years IT systems management experience, with supervisory or senior technical responsibility
• Strong network administration experience — LAN, Wi-Fi, firewall, and network security management
• Calm, methodical, and effective under the pressure of live operational incidents
• Knowledge of marine networking challenges and solutions
• IT qualification — CompTIA, Cisco, Microsoft, or equivalent