IT & Systems Manager

Description:

Own the Technology and Build What’s Next!

Ziehler Lawn Care is seeking an IT & Systems Manager who wants ownership, enjoys hands-on problem solving and is ready to help modernize technology across a growing company. As our primary internal technology resource, you’ll work directly with leadership and a driven team across departments to strengthen our infrastructure, connect our systems and turn ideas into practical improvements.

Why Ziehler?

Family-owned since 1999, Ziehler Lawn Care delivers an Unmatched Customer Experience through residential lawn care and pest prevention services across Dayton, Cincinnati and Columbus. Our Core Purpose - Make Life More Enjoyable - guides how we serve our customers and support our team.

With 24% average annual growth since 2016, you’ll have the opportunity to own our technology foundation, collaborate directly with leadership and make a visible impact as we expand.

Our commitment to people has earned us recognition as a Best Place to Work:

• Lawn & Landscape Magazine Best Place to Work – 2024, 2025, 2026
• Dayton Business Journal Best Place to Work – 2024 & 2025
• Cincinnati Business Courier Best Place to Work – 2025

Benefits & Perks:

• Annual bonus potential
• Full benefits package: Medical, Dental, Vision
• Paid Time Off, Paid Holidays and Paid Volunteer Time Off
• Paid time off between Christmas Eve and New Year's Day
• Paid Parental Leave
• Retirement planning with company match
• Professional development opportunities
• Employee discounts
• Team-building events

How You’ll Make an Impact

Initial Focus: Strengthen the Foundation

• Assess our hardware, networks and infrastructure, identify gaps and implement improvements that strengthen reliability and performance.
• Audit existing technology assets and establish equipment standards, inventory practices and lifecycle plans.
• Establish and strengthen network and device security, access controls, backups and recovery procedures.
• Provide hands-on employee support and improve technology setup for onboarding and offboarding.

Primary Ongoing Focus: Connect, Automate & Improve

• As foundational operations stabilize, your emphasis will increasingly shift toward connecting systems, improving data visibility and implementing new solutions:
• Develop and maintain API integrations that connect key platforms and keep information synchronized.
• Build automated reports and interactive BI dashboards that support leadership and departmental decisions.
• Develop and maintain data pipelines and centralized data solutions to improve reporting accuracy and accessibility.
• Identify and implement workflow improvements, automation, and practical AI applications.
• Lead internal technology initiatives in collaboration with teams across departments.
• Throughout both phases, you’ll continue to own day-to-day IT operations and support, manage technology vendors and the IT budget and partner with leadership to establish priorities.

Requirements:

• 3+ years of IT experience across multiple disciplines, such as systems administration, systems integration, technical support and business applications management.
• Hands-on experience with CRM and field service or operations software.
• Hands-on experience developing and maintaining API integrations, automating workflows and synchronizing data across software platforms.
• Demonstrated experience building and maintaining interactive BI dashboards, using Power BI or similar tools.
• Hands-on experience configuring, maintaining and troubleshooting computer hardware, networks, mobile devices and business technology systems.
• Knowledge of cybersecurity best practices, user access management, data protection and backup and recovery procedures.
• Strong analytical and troubleshooting skills, with the initiative to identify needs, implement improvements and manage competing priorities independently.
• Strong communication and organizational skills, including the ability to collaborate across departments, manage vendors and explain technical concepts to non-technical team members.

Location/Travel Requirements

• On-site in Centerville, OH, with occasional travel to other company locations.