IT & Telecom Infrastructure Engineer

Job Vacancy: IT & Telecom Infrastructure Engineer Call Centre Setup

*Job Title:** IT & Telecom Infrastructure Engineer*

*Department:** IT & Technical Support*

*Experience:** 5–6 years preferred*

Job Type:** Full-time

Job Description

We are looking for a skilled **IT & Telecom Infrastructure Engineer** with hands-on experience in setting up, configuring, and maintaining call centre IT infrastructure, networking, servers, VoIP telephony, and dialer systems.

The ideal candidate should have practical knowledge of end-to-end call centre setup, including internet connectivity, PBX systems, global SIP trunks, dialers, and VMware virtualization.

Key Responsibilities

- **Network Infrastructure:** Design, install, configure, and troubleshoot LAN/WAN, routers, switches, firewalls, VLANs, and network security.

- **Servers & Virtualization:** Install and manage Windows/Linux servers, VMware ESXi, vSphere, and virtual machines.

- **Internet & Leased Lines:** Coordinate and manage dedicated internet leased lines, ISP connectivity, static IPs, redundancy, and failover.

- **PBX & VoIP Systems:** Install, configure, and maintain IP PBX systems, extensions, SIP phones, and VoIP gateways.

- **Dialer Configuration:** Set up and maintain call centre dialers, including predictive, progressive, and auto-dialing systems.

- **Global SIP Trunks:** Configure and troubleshoot international SIP trunks, DID numbers, call routing, and voice connectivity.

- **Call Centre Setup:** Handle end-to-end technical infrastructure deployment for new call centre operations.

- **Monitoring & Troubleshooting:** Monitor network performance, call quality, latency, packet loss, server uptime, and system availability.

- **Security & Backup:** Implement access controls, backups, disaster recovery, and infrastructure security.

- **Technical Support:** Resolve hardware, software, network, server, and telephony issues to ensure uninterrupted operations.

### Required Skills

- Strong knowledge of networking: TCP/IP, DNS, DHCP, VLANs, VPNs, routers, switches, and firewalls.

- Experience with server installation, configuration, and administration.

- Hands-on knowledge of VMware virtualization.

- Practical experience with IP PBX and VoIP technologies.

- Experience configuring SIP trunks and global voice routes.

- Knowledge of call centre dialers and agent phone connectivity.

- Experience managing leased-line internet connections and ISP coordination.

- Troubleshooting skills for SIP, RTP, codecs, latency, and voice quality.

- Ability to independently deploy and maintain call centre infrastructure.