It Application Analyst

Summary role description:

Hiring a IT Application Analyst for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence.

Company description:

Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and customer-focused solutions. Guided by a culture where people make the difference, the organization fosters collaboration, learning, and excellence. As part of its digital transformation to become a $10 billion powerhouse, it is establishing a Global Service Centre in India, to drive operational excellence and innovation. This centre will serve as a strategic hub, enabling seamless global operations, enhancing service delivery, and supporting ambitious growth plans.

Role details:

• Title / Designation: IT Application Analyst
• Location: Gurgaon
• Experience: 5 to 10 years

Role & responsibilities:

• Provide technical support for FIS applications and related business processes, ensuring stable system performance.
• Analyze and resolve production incidents, defects, processing exceptions, and interface failures through root cause analysis.
• Monitor application performance, transaction flows, and system interfaces to proactively identify risks and improvement opportunities.
• Investigate data discrepancies, reconciliation issues, and failed transactions to ensure end-to-end process integrity.
• Support system integrations including APIs, file-based interfaces, and middleware, and validate data mappings and transformation logic.
• Assist in requirement gathering, solution design, testing, deployment, and post-production validation for fixes and enhancements.
• Manage incident triage, defect tracking, release readiness, and maintain documentation while promoting automation and operational improvements.

Candidate requirements:

Required Qualifications

• 5+ years experience in technical analysis, systems analysis, or application/production support.
• Experience handling production incidents, data flows, and transaction processing.
• Knowledge of APIs, file interfaces, middleware, and data reconciliation.
• Experience with testing, defect management, releases, and SDLC/incident management processes.
• Strong analytical, troubleshooting, and communication skills to work with business and technical teams.

Preferred Qualifications

• Experience supporting FIS platforms (Treasury & Risk Manager, SWIFT Services, GetPaid) or similar financial systems.
• Experience with Accounts Payable systems, preferably BravoTran, and CargoWise ERP.
• Background in financial services, banking, fintech, or transaction-processing environments.
• Knowledge of banking file formats such as BAI, MT940, or CAMT.052.
• Familiarity with monitoring/service management tools and Agile or Scrum methodologies.
• Bachelor’s degree in computer science, Finance, Accounting, or a related field.